Night Porter

The Marcliffe Hotel & Spa, one of Scotland's finest luxury and elegant five-star Scottish country retreats, has a new and exciting opportunity for a Night Porter.

With its warm ambiance and picturesque setting on the outskirts of the historic city of Aberdeen. The Marcliffe hosts 40 bedrooms, cunction suites ranging from 350 to smaller private dining and a fine dining restaurant. The hotel offers vast opportunities for clientele to enjoy some of Scotland's finest local delicacies in addition to activities such as world renowned golfing, fishing and famous whisky trails.

The Night Porter provides security and a friendly, efficient service to our guests. Ensuring that the guests service standards are delivered at all times and exceed their expectations.

Responsibilities:

• Look after hotel security and guest welfare at night.
• Conduct regular floor walks and security checks of fire exits and public areas.
• Reporting any irregularities to the Management Team.
• Set up and servicing event rooms.
• Have a thorough knowledge of all systems and procedures used within the hotel and department and to provide support as and when required.
• Knowledge of weekly business in the hotel.
• Serve the late bar for residents and provide room service to Guests as required.
• To answer the calls on Reception where possible.
• Assist with cleaning and housekeeping duties of your department.
• Respond professionally and pro-actively to any customer of guest queries.
• Write any Health/safety or maintenance faults in the book at Reception.
• Ensure billing is accurate.
• Ensure all cash, safe and till procedures are carried out in line with hotel policy

Key Requirements:

• Customer service focused with ability to relate well to all hotel guests and employees.
• Driven, charismatic, passionate and proactive with a hands-on approach.
• Personable, highly empathetic, self-motivated and able to work independently.
• Ability to multi-task and learn quickly.
• Good command of the English language is essential, both written and verbal.
• Excellent communication skills and the ability to work well with others in a team.
• Professional in demeanour and presentation.
• Strong organisation time management skills, attention to detail.
• Adaptable, innovative and flexible to business demands.
• Operate effectively in a fast-paced environment and make informed and considered decisions.
• Delegate and/or escalate to ensure effective customer service.
• Proof of the right to work in the UK.
• Driving licence (preferred).

Salary & Benefits

• From £11.50 per hour
• Gratuities
• Employee discount
• On-site parking
• Training & Development Opportunities

All candidates must have the right to unrestricted employment in the UK and hold a valid National Insurance Number and UK bank account. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Please submit your full CV and covering letter to personnel@marcliffe.com

Job Types: Full-time, Part-time, Permanent

Pay: From £24,000.00 per year

Expected hours: 40 per week

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Aberdeen, AB15 9YA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person