Nst Client Advisor (Birmingham)

NST Client Advisor (Birmingham)

Job Role:

The Forces Employment Charity offer a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

The role of the Support Team Client Advisor is to deliver the Forces Employment Charity support centre function for the programme. This is a specialist programme developed to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.

This position is full-time, 35 hours per week with a salary of £22,000. The successful candidate will be based in Birmingham at our Central Support Office, reporting to the Support Team leader and Supper Centre Manager

Specific Responsibilities:

• Make first contact with Veterans referred within 2 working days and complete initial registration
• Upload client information to case management system
• Provide initial advice and guidance on registration
• Receive referrals of Veterans who are at risk of contact with the Justice System or are involved in the Justice System
• Support coordinator to engage with the veteran after initial assessment
• Support Veterans to obtain proof of Service and sign required consent forms
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to veterans and other stakeholders.
• Record all interactions with Clients and other stakeholders accurately on the Salesforce case management system.
• To be flexible and complete any additional tasks, asked of you by the NST lead and Support Centre Manager

PERSON SPECIFICATION

Essential Competencies:

• High quality written and verbal communication skills, with a personable manner and excellent telephone technique.
• Experience of advising and supporting individuals.
• Excellent IT and keyboard skills.
• Experience of business administration in particular the use of databases and customer management systems to accurately record data.
• Strong organisational skills with a desire to achieve through own initiative.

Desirable Competencies:

• NVQ Level 4 Advice and Guidance.
• Empathy for those who have served in the Armed Forces
• Understanding of those in the Justice System
• Salesforce experience, this training will be provided for the successful candidate if they are not already trained.
• Asap start date

To apply, please submit your CV and cover letter by Midnight Tuesday 6th February 2024

Successful candidates will be required to undertake an NPPV level 2 police vetting, been a resident in the UK for over 5 years and an Enhanced DBS clearance.