Client Service Advisor, Insolvency & Restructuring

Client Service Advisor, Insolvency & Restructuring, (Birmingham)  

We’re Hiring!

Aon’s UK Retail business are currently recruiting a Client Service Advisor to join our Insolvency & Restructuring team. Preferably based in Birmingham you will support a busy, growing team supporting Insolvency Practitioners and Receivers.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Prepare and onboard new clients

Responsibility for a busy caseload, managing different insurance risks for Insolvency Practitioners

Work within agreed parameters of a Delegated Underwriting Authority ensuring the correct covers are in place and referring to the underwriter when required

Completing renewals of risks in a timely manner and within the agreed compliant process

Identify each client’s service requirements and support the service team to ensure service exceeds agreed standards

Work closely with the Client Directors to achieve an exceptional level of Client Service

Drive the highest level of service to each client, within area of responsibility

Build and maintain a good understanding of each client’s business

Build and maintain a good understanding of the Insolvency industry

Manage client expectations, keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems

Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date

Adhere to the benefits of Aon United by offering the best of our firm to our clients by working together across solution lines and geographies.

Ensure that each client’s risks are identified, and appropriate risk and insurance solutions are provided

Ensure all agreed practices and tools are actively and consistently applied whilst all regulatory requirements and business processes are maintained

Skills and experience that will lead to success

Insurance experience required, ideally gained at an insurance broker

High level of FCA Principle and Procedures

Good level of technical knowledge, especially in the major and pecuniary classes, Property / Casualty and Combined

Organised, with the ability to prioritise work, delivering accurately and on time

Acturis experience is preferred but not essential

Be able to work a fast paced and often demanding but rewarding environment to deadlines

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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