Office Administrator

Office Administrator

Company Overview: We are a leading packaging machinery company dedicated to delivering high-quality solutions to our clients. Our team is known for its innovation, reliability, and exceptional service. As we continue to grow, we are looking for a dynamic and organised Office Administrator to join our team and contribute to our success.

Job Description: The Office Administrator will play a crucial role in supporting the Office Manager to ensure the smooth operation of our Manchester office. This position requires a proactive, highly organized, and versatile individual capable of managing multiple tasks efficiently. The ideal candidate will be jointly responsible for sales and purchase order processing, providing outstanding customer support, coordinating with field service engineers, managing shipping documentation, overseeing service contract administration, and handling various administrative tasks. We are a small team in a busy environment and a hands on and flexible approach will be required.

Office Administrator Key Responsibilities:

• Process sales and purchase orders efficiently, ensuring accuracy and timeliness.
• Offer customer support, including scheduling service visits and addressing inquiries or concerns.
• Support field service engineers by coordinating schedules, preparing necessary documentation, and facilitating communication.
• Prepare and manage shipping documentation for spares, including adherence to import/export procedures.
• Administer service contracts, including renewals and the pursuit of new business opportunities.
• Manage and process employee expense reports, ensuring compliance with company policies.
• Utilise the Mondaydotcom system to manage and streamline workflows effectively.
• Maintain accurate records and files to support efficient office operation.
• Providing administrative support to our staff in our Dublin Branch
• Assisting with the implementation of Field Service Reporting software
• Supporting our Business Development Strategy.

Requirements:

• Proven experience as an Office Administrator, office assistant, or relevant role.
• Strong organisational and time-management skills, with the ability to prioritise tasks.
• Excellent communication and interpersonal skills.
• Familiarity with sales and purchase order processes in B2B environment.
• Experience in customer support and service scheduling.
• Ability to prepare and manage shipping documentation, including basic knowledge of import/export procedures. Training will be provided.
• Understanding of service contract administration.
• Competence in managing workflows using systems like Mondaydotcom.
• Basic knowledge of Sage software would be advantageous although full training will be provided.
• Proficiency in Microsoft Office and other office management tools.
• Some past experience is a target based sales environment would be beneficial.

Benefits:

• Competitive salary
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• Free onsite Parking
• Christmas Bonus Scheme
• Early finish on a Friday
• 20 days holiday plus Bank holidays

How to Apply:

Interested candidates should submit their resume along with a cover letter explaining their interest in the position and how their skills and experiences align with the job requirements.