About The Role
The Office Administrator Apprentice will be responsible for onsite operations to achieve positive results, ensuring that the service level commitments are fulfilled.
Total Customer satisfaction is the goal!
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
About the role:
The Office Administrator will be responsible for the following duties:
- First point of contact for customers via telephone and email, taking accurate messages and dealing with enquiries in a timely manner
- Ensure sales orders are loaded promptly onto the Challenger bespoke IT system, achieving customer service requirements
- Arrange security for site visits when required i.e. shopping centers
- Proactively review customer reports provided by mobile engineers and liaising with scheduling and warehouse
- Correspond daily with customers and engineers via phone/email and through customer portals
- Provide management and customers with reports, spreadsheets and feedback, to continue effective planning and performance management
There is the potential to be offered a full-time role at the end of the apprenticeship.
Essential Skills:
It is essential that the Office Administrator has the following skills and personal qualities:
- Punctuality
- Multitasking
- Accuracy
- Attention to detail
- Communication
- GCSEs (or equivalent) in maths and English with at least a grade C/4
About Us
The Company is one of the UK’s leading commercial lighting management partners, providing knowledge, expertise, and a premier service to a national client base.
We excel in lighting maintenance and LED installations and have over 25 years’ experience in delivering professional services to clients in the retail, commercial, industrial and hospitality sectors nationwide.
Company Benefits:
- 20 days per year plus bank holidays
- Bonus Scheme
Don’t miss out on this excellent opportunity, apply for the Office Administrator Apprentice role today!