Office Administrator

Hive Estates is a modern estate agency and property consultancy based in Newcastle upon Tyne. We are not like other estate agents; we embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates.

We are committed to delivering world-class estate agency in the thriving property industry and we can only do this with the best people on board. We now have an opportunity for an Office Administrator to join us. With us, there is unlimited potential for your career to reach new heights. Do you want to take your career to the next level and join a modern estate agency with big plans – and grow together?

IN THIS ROLE

Our landlords and tenants need an exceptional and memorable customer experience with us. To deliver this consistently, we need a strong Office Administrator supporting the lettings team in the day-to-day. This person in this role is fundamental to making the business work; delivering world-class estate agency doesn’t happen by accident.

As an office-based role, you will ensure all areas of the lettings business are operating as they should and be responsible for the fundamentals of the office; the basics that are vital to get right. Supporting the team, by helping them with their administration and tenancy progression, whilst ensuring standards and procedures are being met and exceeded. You’ll make sure all enquiries are responded to quickly and effectively, capitalising on new opportunities in a competitive marketplace. By arranging viewings and valuations, you will help with diary management and organise key handovers for new tenants. You will oversee our systems and make sure they are always up to date, suggesting new ways to streamline and be more organised if you see an opportunity to improve.

With your keen eye for detail, you will ensure all paperwork is completed properly and will make sure accuracy and excellence are a theme running through the entire team. You will speak to landlords regularly, supporting them with the administration of their properties and portfolios and will support the lettings team in planning and preparing marketing campaigns to raise brand awareness and launch our property marketing campaigns. You’ll oversee all the compliance within the lettings business, ensuring we are compliant with all relevant legislation and up to date with any changes that affect us and our clients.

Full training will be provided and you do not need any experience. Mentoring and support from the leadership team and directors daily.

ABOUT YOU

• You have a hyper keen eye for detail.
• You are naturally organised – with high standards you hold yourself and others too.
• You have strong communication skills.
• You’re a quick learner of new systems and tools.
• You can act cool under pressure. A crisis won’t phase you.
• You have passion and enthusiasm about team wins. You want everyone to succeed.
• You love it when a plan comes together – when things are working, you are at your happiest.
• You love a completed to-do list and you can problem-solve all day long.
• You can work collaboratively with a team.
• You have ability to pull together information from different sources to make decisions.
• You are a big fan of receiving exceptional customer service, so you then know how to deliver it.
• You’re a natural multi-tasker and love being busy.
• And of course, a passion for property!

ABOUT HIVE ESTATES

At Hive Estates, no 2 days are the same. It's a fast paced, exciting environment in the interesting world of property. We are a big fan of tech and are constantly seeking new ways to innovate and shape the future of estate agency. As a supportive and inclusive business, all team members are encouraged to show their personality and embrace one another’s dreams and ambitions. We see our team as a family and work closely as one to help each other achieve our goals.

Job Types: Full-time, Permanent

Pay: £20,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Reference ID: LAdmin23