Office Manager – Ware, Hertfordshire

Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LP

Job Type: Full time, permanent

Salary: £28,000 to £33,000 per annum, depending on experience

Hours: 37.5 hours per week, Monday to Friday

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

Westgate Healthcare is an award-winning, family-run care home operator.
We have 8 care homes across London, Essex, Herts and Bucks, with 3 further developments in the pipeline.
All of our care homes are currently rated as ‘Good’ or ‘Outstanding’ by our regulator, the CQC.

The Officer Manager is responsible for providing comprehensive HR and Finance support to the care home, ensuring a smooth and effective service at all times, in line with Company policies.
Therefore, experience in these areas, in a fast-paced setting, is essential to be considered.
Previous experience within a care home is preferred, however is not essential.

We are looking for an enthusiastic individual who is highly organised, with a positive can-do attitude.

Candidates should be aware that this role involves working in an office in the care home so there will be daily communication with all staff and elderly residents.
Successful candidates will therefore be required to undergo a DBS (Disclosure and Barring Service) check.

What’s in it for you?

• ‘Refer a Friend’ scheme with instant cash rewards
• Comprehensive induction and on-going training
• Career progression and support in achieving nationally recognised qualifications
• Workplace pension scheme, long service awards and access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores

About the role:

HR:

• Manage all aspects of HR administration for the home including; coordinating recruitment open days, arranging and conducting interviews, drafting employment contracts and issuing induction and training documentation
• Support Line Managers across the employee life cycle including appraisals, performance management, absence management etc
• Work very closely with the Home Manager to improve employee engagement, resolve HR issues in the home and ensure all staff feel well supported at all times
• Lead in organising and supporting investigation meetings, disciplinary and grievance hearings.
  This includes in relation to sickness absence management
• Drive a positive and engaged culture across the home, ensuring our staff are well recognised for their achievements 
• Ensure all staff are up to date with mandatory training and lead the HR induction for all new starters
• Work alongside the central HR team to conduct periodic research into competitor pay rates and other employment benefits, to support the care home to remain a competitive employer of choice
• Ensure the Company HR policies and Employee Handbook requirements are known to staff members and are implemented in the care home.
  Report required policy changes to the central HR team
• Maintain an effective and efficient filing system for all home-related paperwork ensuring there is a consistent audit trail
• Provide general administrative support and follow company processes to ensure the smooth running of the care home

Finance: 

• Support with all aspects of Finance, such as processing invoices, preparing reports and banking weekly cash/cheque deposits
• General Finance administration and organisation, such as ordering items for the care home and updating resident funding
• Maintain Finance excel trackers and work closely with the central Finance team
• Process resident admissions and discharges
• Other duties such as archiving, filing, meeting with relatives, managing resident TV licences and managing petty cash

About you:

• Right to live and work in the UK
• Previous experience in a similar position with a background in HR and Finance is essential to be considered
• Experience of working in a care home is preferable, however not essential
• Strong IT skills and the ability to work competently with all Microsoft Office packages, including Outlook, Word and Excel
• Excellent attention to detail and able to work in a fast-paced environment
• Well organised with the ability to multi task
• Good people skills with a strong people focus
• Motivated to make a difference  

We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

WGHROB