Address
Form of work
SalaryOnsite Support Engineer
Location: Gloucester
Pay Range/details: £28,000 - £30,000
Permanent
The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects.
Key Responsibilities – Onsite Support Engineer
- Provide onsite IT support at client sites
- Build and configure client hardware and software to be used at client sites
- Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites
- Correctly log and update tickets with the required information relating to support requests
- Manage ticket priority, category, and client updates for tickets in related work queues
- Manage own ticket queue and work schedule in an efficient manner
- Manage, monitor, and maintain server and workstation monitoring platform daily
- Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages
- Raise hardware failures as critical P1 priority and raise outages as critical P1 priority
- Assist on Project work and Projects run from the Service Desk
- Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes
- Ensure that time is logged correctly against tickets and is updated accurately and promptly
- Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner
- Provide pre-sales support to clients and highlight sales opportunities to Account Manager
- To be a member of the Out Of Hours On Call team on a rota basis
Qualifications & Requirements – Onsite Support Engineer
- Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts
- Good working knowledge of IT hardware – Servers, Firewalls, switches, routers, PCs, mobile devices
- Excellent attention to detail, sound problem-solving skills and analytical thinking
- Proven experience working in an IT support environment covering several different technical areas
- English Language (written and verbal) to a GCSE level or equivalent
- Able to demonstrate good communication skills, written, over the phone and face to face
- Good customer service skills and experience in providing customer service
- At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
- Full driving licence
What we can offer – Onsite Support Engineer
- 25 days holiday plus BH’s with the opportunity to buy or sell up to an additional 5 days
- Salary Exchange Pension Scheme
- Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more
- Life Insurance- 4 times annual salary
- Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team
- Access to 24/7 GP helpline and online GP surgery
For more information on this role, please contact Zoey Bunn on 01453 829799 or send a copy of your CV to zoey.bunn@omegareousrce.co.uk
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a Support engineer, computer Support Engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Omega Resource Group is acting as an Employment Business in relation to this vacancy.
