On Street Bike Operative

Job Title: On Street Operative (E-Cargo Rider)
Location: London, SW2 5DZ
Contract Type: Full Time
Working Hours: 40 hours per week
Salary: £26,036.66 per annum + excellent benefits
London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 500 eBikes (additional 1400 in 2024) and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.
As the On Street Operative your key responsibility will be swapping batteries and triaging bikes to support our bike fleet and ensure our customers get where they want to go. You will be travelling around London using an E-Cargo bike. All eCargo Bike training will be provided and if successful will receive a professional qualification in eCargo Bike riding.
You will be the public face of Serco's London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner
Other responsibilities where required include:

• Supporting Cycle Hire Hubs, when necessary, across the scheme during morning & evening peaks
• Transporting eBike batteries using eCargo Bikes across the city
• Completing mobile triage of Cycle Hire fleet across the scheme
• Providing assistance to the workshop on an adhoc basis to support workshop operations

You will be a confident cyclist who is physically capable to keep up with demand on-street and work in a target pressured environment.
You won't be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.
What do I need to do the role?
This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our On Street Operatives directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous operative.
We are dedicated to the ongoing development and career progression of our On Street Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.
Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need.
Please note, this position is subject to random drug and alcohol testing.
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's live
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment, online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.