AddressON TRAIN HOSPITALITY ASSISTANT
LOCATION: GLASGOW QUEEN STREET
Start your journey to a career with Scotrail and explore Scotland’s Railway while delivering a first-class hospitality service to customers from across Scotland and beyond. Come on board and enjoy a career with ScotRail. If you’ve got potential, we’ll help you fulfil it. We’ve got training and development programmes in place to really help you make the most of your talent!
Joining teams throughout Scotland you will be selling food and drink to customers and making their experience of travelling with Scotrail one to remember.
Our teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences’, and lasting memories for our customers. As a committed and dedicated member of the team, you’ll play a key role in delivery a quality service.
Training: Full training is given to new entrants
Duties:
- Operate the Hospitality Service on ScotRail services.
- Promote monthly deals and upsell products to customers.
- Helping with customers’ questions ON TRAIN and at stations.
- Accountable for stock and sales.
- Managing cash and card transactions.
- Responsible for the cleanliness of catering equipment and clearing of litter.
- Adhere to the food hygiene regulations and all Health & Safety requirements.
- You will operate a trolley weighing a maximum of 60/55 kg and portable ramps weighing up to 15kg.
The person:
You’ll have a passion for putting the customer first and creating memorable customer experiences.
A positive attitude is desirable with a natural ability for striking up a conversation with a diverse range of customers.
An ability to get to and from the above location without relying on the rail service due to some early shift starts of approx. 08:00 hours and back shift finish times of approx. 22:00 hours, dependant on location. (Shifts are reviewed twice a year and any changes will be advised)
We recognise everyone has a unique set of skills and abilities and we thought we would let you know some of the skills that could be useful in this job.
Essential:
- Communication: both written and verbal.
- Numeracy and basic IT Skills
- Ability to follow procedures and to work safely.
- Ability to work as part of a team or with minimum supervision.
- Willingness to attend training and take responsibility, with support for professional development.
Desirable:
- Cash handling and card payment experience.
- Previous retail, hospitality, or other relevant experience
- You will have relevant skills, qualifications and/or experience at SCQF Level 5 (Many of you might know what the SCQF Framework is but if you don’t, we have included a link to the framework to allow you to find out what level you are working at - https://scqf.org.uk/about-the-framework/interactive-framework
Hours of work: 35 hours per week. Reference Salary: £23,917 per annum plus 3% commission.
About ScotRail:
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
ScotRail is four times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
We’ll ensure you’re rewarded for your contribution with a competitive package that includes:
- Contributory Final Salary Pension scheme
- Free and reduced rate rail travel for you and your family, where applicable.
- Generous holiday allowance
- Hapi benefits package, offered to everyone at ScotRail.
The selection process:
- Submit your application – be sure to spend enough time on it, thinking about what makes you the perfect fit for this role. Think about your personal qualities, and skills.
- If you’re short listed, we may send you an email inviting you to complete some online tests.
- The next stage will be an interview with the hiring manager.
- The final stage for successful candidates will be a medical questionnaire and Disclosure Scotland. You must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. At this point you’ll be welcomed on board.
