Onboarding Assistant - People Person Wanted

Flexible working - 1 day in the office and 4 days from home

To find out more about Time etc go to: https://web.timeetc.co.uk/careers/

Do you love speaking to people? If so, this might be the role for you!

The OnboardingAssistant at Time etc plays a vital role as the first point of contact for potential new clients.

Daily responsibilities include:

• Having consultations with potential clients over the phone and assessing if we are going to be able to help them with their needs. Then offering the right solution and signing them up to the service
• Reaching out to potential clients who come to us by using the free trial we offer and making sure they have the best possible experience. After which, ensuring they become paid members

ABOUT TIME ETC

We are proud to be a Certified™ Great Place To Work® for 2023 and 2024. The prestigious award is based entirely on what current employees say about their experience.

Started in 2007 we are an award-winning company that helps entrepreneurs to achieve more by pairing them with their own experienced remote executive assistant, at a fraction of the cost of hiring. By doing this, we help our clients achieve life-changing goals and we put food on the table in the homes of our 700+ Virtual Assistants.

We’re proud to be officially recognised by Gallup as one of the top 1% of all companies worldwide for employee engagement. We enjoy a 4.9 score on Glassdoor and we've recently been voted in the Top 25 of Cultural Leaders based on our values, approach, vision and impact.

We hire incredible people who enjoy working within a fast-paced environment and thrive as part of the family-based culture. Our approach is to hire amazing people and then help them achieve their best through empowerment, career progression and strengths-based personal development.

IS THIS FOR YOU

- You enjoy spending your time on the phone, you love communicating with people and getting to know them, there's no better feeling than finding out what makes someone tick and painting a picture of what the future might look like when you've found a solution to help them.

- You are drawn to people, you want to learn their names, ask them questions, and find some area of common interest so that you can strike up a conversation and build rapport.

- You perhaps come from a sales or customer service background - no need for it to be from a specific industry - we want the best of the best no matter where you've worked before.

- You have an internal fire burning inside you. It pushes you to do more, to achieve more. That's why you enjoy working towards Goals/KPIs and deadlines

WHAT WE CAN OFFER YOU

• Starting salary of £22,500
• Upwards pay reviews every 10 months
• Flexible working including work from home, office or both
• Performance coaching to help you be the best
• Fantastic progression and learning opportunities
• Your Birthday off, plus £25 to spend
• Holiday allowance that automatically increases over time
• Regular expert workshops and unlimited online courses
• Free Gym
• VIP Airport Lounge Access
• Free Spotify or Netflix
• Your own Executive Assistant
• Annual Personal Volunteering Day
• Pension Contributions
• Home-working package including desk, chair, and monitor

APPLY NOW

Don't miss out on your dream role, our recruitment process is really quick and you'll hear back from Lauren, our in-house recruiter, within a few days! The position is available immediately however we are happy to work around notice periods also.

P.S. If you're interested in applying, please remember to include a covering letter letting us know why you're interested in the role and something funny or interesting about you. Unfortunately, we're not able to consider applications without a covering letter.

Further reading about this opportunity: http://web.timeetc.com/careers/

Job Type: Full-time

Salary: £22,500.00 per year

Benefits:

• Casual dress
• Company events
• Discounted or free food
• Health & wellbeing programme
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Please tell us why you're interested in the role + something funny or interesting about you
• Are you able to commute to our Birmingham office once a week?

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote