Onboarding Case Facilitator

Onboarding Case Facilitator
Permanent
Hybrid 2/3 days Telford
up to £22,000 + benefits

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

This role is critical to the success of the Capgemini HMRC MU On-boarding process; Case Facilitators must have excellent communication skills, be able to manage their own case load and cover for colleagues during absences with minimal supervision. The right applicant must have experience in working in a busy administration role and have excellent organisational, Microsoft applications and data entry skills.
Role Details
Ability to work under constant pressure and multi task on boarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
To be able to ensure rigour around the security and on-boarding process, so no breach of the security standard.
A developed ability to communicate face to face/email/telephone with resources/clients/agencies/customers and internal staff.
Ability to identify problems, appreciate the issues and then offer suggestions as to resolving them and if required implementing them.
Ability to write and maintain Processes/Procedures/WINs in line with changes.
o Entering account resource requests on to Access database.
o Using the internal systems to order kit & liaising with desk top services.
o Creating Tifo compliance case for BPSS processing
o Arranging and facilitating BPSS ID verifying sessions with resource.
o Ensuring all documentation is acceptable e.g. visas, passports and criminal record information.
o Processing DBS criminal record checks.
o Contacting referees via Tifo, email or telephone for all employer/agency/academic references.
o Accurately updating the systems with resource details.
o Processing right to work confirmation.
o Processing case referrals
o Creating internal access accounts.
o Issuing new arrival notification information.
o Liaising with supplier/individual throughout the On-boarding process.
o Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
o Dealing with confidential information.
Key Skills Required
o Business and Administration background - Mandatory
o Excellent Customer Service ethos - Mandatory
o Excellent work management skills - Mandatory
o Good working knowledge of MS Office Tools, e.g. Outlook, Word, Access
o Excellent communication skills - Mandatory
o Conflict/Negotiation management skills - Preferable
o Excellent data entry & attention to details skills - Mandatory
o Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) - Mandatory
o Good team working skills - Mandatory
o Ability to follow process - Mandatory

Benefits Include:

· Contributory pension scheme

· Employee Assistance Program

· Medical and Dental cover

· 22 days holiday + bank holidays

· Maternity Pay/Shared Parental leave and paternity leave

· Sick pay

Suitable Candidates should submit CVs in the first instance.