Address
Form of work
SalaryAbout us
The Professional Services Hub within UCL brings together key customer-facing and transactional services across different functions; HR, Finance, IT and Business Operations. The PS Hub is committed to delivering high quality & efficient services, with real emphasis on customer experience.
One Desk offers the customers a single point of contact for all PS Hub functions, responding to all enquiries via telephone, email and live chat. The team push to deliver timely and excellent advice to our customers, as well as striving to continuously improve and develop our services.
About the role
In this role you will provide first line support and advice to our customers on a diverse variety of human resources queries and requests, ensuring the ticketing system is being used and updated in a timely and accurate manner. The position will require building excellent operational working relationships with stakeholders and colleagues, in order to ensure everyone receives excellent service delivery within the published service standards.
If you would like to discuss the role or need any further information please contact heena.varsani@ucl.ac.uk
About you
We are looking for someone with experience of working in HR helpdesk with first line support experience. Clear and effective communication skills are required. Consistently displaying the highest standard of customer service, with a focus on accuracy. You will be required to manage your workload through prioritisation, time management, and organisational skills.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
