Online Customer Experience Executive

Do you have an interest in fashion and want to join a leading fashion business in Solihull? Are you available immediately? You don't want to miss out on this opportunity!
Our client is looking for Customer Experience Executives to support their Customer Service team during their peak period. This is for a fashion retailer based in Solihull. Whether you have prior Customer Service experience or looking to develop into a new role, this could be the perfect opportunity! If you are highly motivated and have a passion for offering customers a positive experience - do not miss out!
You must be immediately available and able to travel to B90
Customer Experience Executive
Solihull - B90
Temporary
£10.50 per hour
Monday to Friday - 8am-4pm/12pm-8pm
1 in every 4 weekends.
Duties:
- Communicating with customers on email and live chat in regards to orders, returns & exchanges and ensuring they are happy with the service provided.
- Returns and exchange management.
- Responding to incoming queries around sizing, stock, brand etc.
- Additional administrative duties
- Managing customer accounts and updating information
Requirements:
- Computer literate – confident with technology.
- Passionate about offering a positive Customer Experience, with a desire to learn, grow and succeed.
- Able to pay attention to detail
- Administration and / or Customer Service experience would be very advantageous
- A passion for fashion would be very beneficial!
If you are keen in this role and available immediately, click 'APPLY' today. Alternatively, please email your up to date cv to (url removed) or call Natalie on (phone number removed)
Remote working/work at home options are available for this role.