Online Sales Support Partner (Remote)

The Role

The Online Sales Support Partner role is a full-time remote position which involves working Friday, Saturday, Sunday, Monday and Tuesday based on our staff rota.

You will be an important point of contact for our patients. You will answer queries, guide them through the online ordering process, and based upon the doctor’s recommendations, contact patients to amend their order.

Job Description:

On a day to day basis your responsibilities will include:

• Responding to inbound calls for patient services that all data is captured correctly and accurately entered into our database
• Following-up with patients with regards to their online order, chasing up missing information, updating patients on their orders and giving them feedback from the Doctor
• Resolving Patient issues.
• Managing other incoming enquiries via telephone, voicemail, web and live chat
• Ensuring that patients’ records are properly maintained and kept up to date in accordance with data protection requirements

Who is this suitable for?

We are looking for someone who is customer-focused with a positive and pro-active approach. Although this position is remote you will be a confident and friendly individual who work well within a dynamic team, and able to manage a busy workload. Since you are working at weekends you need to be self-sufficient.

Experience of sales including strong objection handling skills is essential as is experience of working in a call centre (both inbound and outbound)

You must be good with numbers and have the ability to work across multiple systems, using spreadsheets and other software systems to efficiently communicate with patients, report sales and other data.

You will also have excellent verbal and written communication skills.

The successful candidates will receive extensive training and support providing them with the in-depth knowledge necessary to complete all tasks to our gold standard.

Successful candidates will be provided with all the equipment they need to carry out their tasks effectively and efficiently.

If chosen for the next step in the recruitment process you will be invited to attend a group introduction where we will happily answer any questions you may have.