Address
What success looks like in this role:
Provides support for software, hardware including support for desktops and laptops
Provides maintenance and support on legacy products.
May Provide Support for Enterprise Products
Installs and maintains PCs and associated software, and peripherals.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Ability to work efficiently with minimal supervision
You will be successful in this role if you have:
Excellent analytical and problem-solving skills to correctly diagnose and fix problems.
Active directory/exchange server and operating systems knowledge.
Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendors.
Specific manufacturer certification as required, i.e., Dell, Microsoft, Apple, COMPTIA certifications - must have current product training.
Understanding of MSP service delivery requirements.
Advanced degree of knowledge of hardware and software including Microsoft/Linux/IOS/Android operating systems and advanced troubleshooting capabilities on software and hardware problems.
Using mechanical capability and an understanding of ESD procedures.
Any JAMF certification advantageous.
Modern Workplace (MD-100 / MD-101) certification advantageous.
Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.
Police or criminal background verification may be required.
WE ARE PROUD OF:
Unisys was named a Leader in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America.
Unisys won the 2020 Microsoft Global Partner of the Year Award in the Modern Workplace – Modern Endpoint Management category.
Unisys won the 2020 Asia-Pacific Stevie Awards in the categories of Innovation in Technology Management, Planning & Implementation and Innovation in Business-to-Business Products & Services.
Unisys was recognized as a Top 100 Global Outsourcing Company by IAOP for the 15th consecutive year.
Unisys was named to the Forbes America's Best Employers for Diversity 2021 list.
Unisys won the 2021 Artificial Intelligence Breakthrough Award for Best Chatbot Solution.
Unisys was named a Leader in the NelsonHall 2020 Next Generation End-User Computing Services report.
Unisys was named one of America's Best Employers for Women by Forbes in 2023.
WHY UNISYS:
Competitive compensation and benefits: Unisys offers competitive compensation packages and benefits to their employees, including healthcare, retirement plans, paid time off and compensation.
Innovative and challenging work: Unisys is a company that is constantly pushing the boundaries of technology, which means that you will have the opportunity to work on innovative and challenging projects.
Collaborative culture: Unisys has a collaborative and inclusive work culture, which means that you will have the chance to work with people from diverse backgrounds and learn from their expertise.
Employee development: Unisys is committed to investing in their employees' professional growth and development, offering training and development opportunities, mentorship programs, and leadership development programs.
Industry expertise: Unisys has deep expertise in various industries, including financial services, healthcare, government, and transportation. This means that you will have the opportunity to work on projects in your industry of interest and learn from experienced colleagues who understand the unique challenges and opportunities of your industry.
Social responsibility: Unisys is committed to social responsibility and sustainability, which means that you will have the opportunity to work for a company that is making a positive impact on the world.
#LI-US1
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
eeoNotice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
