Opera Holland Park Front of House Steward

Job Title: Front of House Steward

Department/Team: Front of House team

Reports to: Front of House Manager

Contract type: Casual, fixed-term contract

Location: Opera Holland Park Theatre, Holland Park, Ilchester Place, W8 6LU, London UK.

Probation period: 2 weeks

Notice period: 1 week for either party

Hours: Usual pattern of working hours is 5pm to 11pm on each performance night. The usual matinee pattern of working hours is 11.30am-5.30pm. A certain degree of flexible working is expected as required.

Hourly wage: £13.15 per hour

Additional Benefits: continuous dedicated training in areas such as First Aid, Fire Marshalling, Dementia Friends and Mental Health First Aid

Apply by: 10am on Monday 22 April 2024

Contract duration: 16 May-17 August 2024 with rotas normally to be sent one month in advance. Training day is pencilled for 16 May.

Purpose of job

As a Front of House Steward, you'll be the welcoming face of the theatre, ensuring that all Opera Holland Park audiences have an exceptional experience from the moment they enter the venue. Your primary responsibility is to provide outstanding customer service while maintaining a safe and enjoyable environment, in addition to ushering, checking tickets, and helping with general customer enquiries. The Front of House stewards are crucial in creating a positive atmosphere and ensuring smooth operations during performances and events. Flexibility, excellent communication skills, and a personable nature are essential for success in this position.

Role expectations

The role of the Front of House Steward is based at the Opera Holland Park theatre, which is in the middle of Holland Park, and is mostly canopied. Front of House staff can expect to be exposed to the elements for the duration of the festival season, from extreme heat, to the cold and wet.

For more information about the role responsibilities, practicalities and accessibility, please see the https://operahollandpark.com/wp-content/uploads/2024/04/Front-of-House-2024-Season-Application-Pack.pdf - application pack.