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Form of workTransport planner: Hours: 50 hours/wk, flexi start time 12:00/14:00
The person in this role will have to plan a fleet of trucks to cover work that is given to us by expeditors, they will also need to answer the phone to the customer and print out paperwork and driver manifest, they will need to liaise with the warehouse throughout the night to make sure trucks are loaded in the right way.
Key responsibilities:
- Planning and Scheduling: Develop efficient routes and schedules for drivers, considering factors like distance, traffic flow, delivery windows, and legal compliance (e.g., driver hours).
- Resource Management: Optimize vehicle and driver allocation based on load requirements and delivery destinations.
- Communication and Coordination: Maintain clear communication with clients, drivers, warehouse personnel, and other departments regarding shipment details, potential delays, and changes in plans.
- Problem-Solving: Identify and resolve logistical challenges that may arise during transportation, ensuring timely delivery and customer satisfaction.
- Documentation: Maintain accurate and complete records of shipments, including route plans, delivery confirmations, and any relevant documentation.
- Compliance: Ensure all transport operations adhere to relevant regulations and safety standards, including driver licensing, vehicle maintenance, and load restrictions.
- A 'can-do' attitude and a willingness to take on significant challenges.
- Manage the day-to-day operations of Goldstar operations.
- Conducting MOT and workshop support and transport support
- Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
- Maintain an open dialogue with other units’ managers so as to organize activities that will enhance the company’s general performance.
- Providing customer information in addition to other tasks in the field associated with routine operations.
- Data analysis and Oversight of Goldstar schedule and operations.
- Cross-functional work within the other departments of Goldstar and customers.
- Ensure maximum productivity and route management systems and establish productivity goals where needed.
- Ensuring continuous review and improvements of operational processes to ensure accuracy and compliance.
- Manage the fleet of vehicles, including tracking vehicle locations, scheduling maintenance, and ordering parts.
- Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries.
- Maintain customer records, including updating contact information, tracking orders, and resolving issues.
- Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office
- Reviewing and updating policies and procedures to ensure compliance with industry standards and regulations.
- Ensuring that all vehicles are in good working order and properly maintained.
- Scheduling staff to ensure that vehicles are staffed according to established requirements.
- Any other task suggested by the management.
What are we looking for from you to join us as an Operation Transport Planner:
- Previous experience in managing operations would be handy.
- Excellent commercial awareness and business acumen.
- Experience customer-facing skills and telephone manners.
- Great communication skills both written and verbal.
- Self-motivated and ability to motivate others.
- Adaptable with the ability to work in a fast-paced environment.
- Good leadership skills and team worker.
- Excellent analytical skills
- Good time management abilities
- Good negotiation skills and excellent decision-making ability
- Good customer service skills so as to be able to maintain/retain existing customers.
How We Help You Thrive
- 28 days annual leave.
- Free onsite parking
- Workplace Pension
- EAP for employees at work
- Employee committee meeting
- Mental health and wellbeing
- Sage Benefits
- Learning and development
