Operational Infrastructure Team Leader

Operational Infrastructure Team Leader

Hybrid - Midlands / East of England with travel across our geography as required

Up to £49,816.00 per annum

Are you an aspiring or existing Team Leader in IT and looking for an exciting new role within an organisation committed to improving lives? Are you passionate about IT service delivery and ensuring that systems and networks are running smoothly? If so, their IT Operational Infrastructure Team Leader role could be the perfect job for you…

They are a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both their colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for their customers, their Change, Improvement and IT team are critical to ensuring their operations are running smoothly.

As an IT Operational Infrastructure Team Leader, you will be responsible for overseeing the day-to-day operations of their infrastructure service, ensuring that IT services operate within the parameters of our Service Level Agreements (SLAs). You will lead a team of technicians, managing existing IT services and products while driving Operational Infrastructure projects to enhance system efficiency and security.

Further key responsibilities are listed below:

• Provide expertise and advice to the IT Service Desk and second line teams ensure service desk incidents are resolved in accordance with IT Service level agreements.
• Manage a Team to ensure that IT documentation is created, updated, and used effectively for systems implemented by the operational team.
• Maintain policies that can be applied to mitigate the risks of cyber-attacks.
• Use appropriate software or specialist monitoring tools to maintain awareness of the operational state of systems.

Their IT Operational Infrastructure Team Leader position is a hybrid position, contracted to 36.25 hours per week. To them, this means some time working from home with an expectation of some presence in their Boston office on a weekly basis (we are open to discussion around how this is built into working weeks) A large portion of our Change, IT and Improvement team are also hybrid workers, and use Boston as their main team hub.

In order to be successful in application for our IT Operational Infrastructure Team Leader role, you’ll need a full understanding of Active Directory, DNS and DHCP. Have a strong knowledge of maintaining and optimising Office 365 Services, alongside Microsoft Exchange and MS Exchange Online. Being able to maintain complex infrastructure solutions and having the ability to create solutions to complex challenges is also a must.

This is a hugely exiting time to join them - not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry.

What you receive from them

• A competitive 28-day annual leave entitlement plus bank holidays
• Pension Scheme with contributions matched by us up to 8.5%
• Life Cover of three times your annual salary (as part of pension scheme membership)
• Membership of their Health Care Cash Plan including Employee Assistance programme and DoctorLine
• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards
• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing
• Free Eye Tests
• Free flu vaccinations
• Investment in your personal development through our extensive learning and development opportunities.
• Professional subscription for membership fees relating to your role, paid for by us
• Family friendly, carers leave plus other paid leave
• Long Service Awards
• Carers Networking Group and resources to support Unpaid Carers
  

Vetting Requirements

The important things - They can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day.

Equal Opportunities

As an equal opportunities’ employer, our client is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

They pride ourselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

They aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join them