Operational Support

We have an exciting opportunity for someone to join us as Operational Support at Pinetree Lodge!
About the job
As Operational Support, you will be responsible for assisting the Service Manager in organising and developing service provision, including non-clinical compliance and governance tasks within and relating to the service.
Pinetree Lodge supports older adults with a diagnosis of dementia who, because of this organic brain disease, have behaviors that challenge which means they are unable to live in the wider community. Working hard to create a homely environment, the team at Pinetree Lodge have many years’ experiences in developing bespoke packages of care for our residents ensuring the highest standards are met.
Key Responsibilities
Responsible for the completion of non-clinical compliance and governance tasks under the supervision of the Service Manager
Operate as a service wide team with flexibility and shared skills knowledge and support, whilst being aligned to specific area.
Contribute to the standardisation of operations across all 5 specialist services.
Work closely with central support services to ensure key issues around compliance and governance are identified and actioned as appropriate.
Provides line management for key support personnel including administration and housekeeping services.
Undertake any reasonable duties/responsibilities to meet the needs of the organisation.
About you
GCSE Maths and English or equivalent qualification
Demonstrable experience of completing compliance and governance related tasks within a care setting.
Demonstrable experience of meeting agreed performance targets in a service demonstrating operational outcomes.
Experience in robust risk management processes.
Demonstrable experience of coordinating service provision.
Demonstrable experience of organisation and multi- tasking within work.
Awareness of GDPR.
Awareness of patient records and confidentiality.
What we offer in return
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
Enhanced pension
Wagestream - ability to release earnings, giving you instant access to your pay
Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
Enhanced life assurance scheme, payment being three times your annual salary
Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.
We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.