Operational Support Manager

Location: Gateshead, on site

Salary: 44,280 per annum

Contract type: Permanent

Hours: 35 hours per week

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.

What we are looking for

An exciting opportunity has arisen for an Operational Support Manager based at our Production site in Gateshead.

You will be leading the teams responsible for providing a high level of day-to-day Operational Support at a senior level within our production environment and beyond.

What you'll be doing

• Developing and delivering the business plan for Operational Support.
• Supporting the delivery of accessible format information to achieve consistently high standards.
• Managing health and safety in a production environment.
• Developing and maintaining relationships with internal colleagues and external suppliers.
• Improving processes for maximum efficiency.
• Maintaining and improving systems
• Leading on customer assurance and compliance activity.

What you'll need to succeed in this role

Experience of health and safety and other standards within a compliance and regulatory environment.

Experience of an operational and production environment.

Experience of managing large teams including setting objectives, and developing staff.

The ability to remain calm under pressure whilst solving problems.

Team player at all organisational levels.

In return

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement which evidences how you meet the criteria in section 1 of the person specification.

Successful candidates are required to undertake an international sanctions check, a credit check and a basic DBS check. Candidates must also be able to evidence a continuous 3 year employment/income history. Job offers are conditional upon the satisfactory completion of these checks.