AddressDo you have outstanding IT skills and looking for anew challenge? Here at SSCL, we're on the lookout for someone to joinour Procurement Operational Support Team.
You will be the first point of contact for ourclients, resolving inbound queries over the phone or email, and guiding buyersthrough the system, so excellent customer service and interpersonal skills arekey for this role, but also a hunger for something technical as there will besome system and process testing involved.
That’s what we are looking for, but what can weoffer you? This role is based out of our Blackpool Office 1 day per week (Tue),with the rest of the week being worked from home. Whether working from ourmodern, collaborative offices or at home, we give employees the flexibility tohelp them achieve a healthier work-life balance and perform at their best.
Your emotional, physical, and mental health andwellbeing are at the top of our priority list. As an SSCL employee, you haveaccess to free flu jabs, eye care vouchers, health screening, health cash plan,private medical, gymflex and much more.
Want to join us in making a difference? Our Techfor Good programme focusses on volunteering and fundraising and captures allthe great work we already do across SSCL. You can choose from a range of localcommunities volunteering opportunities or, if you already have a charity closeto your heart then take a couple of paid days to volunteer and support them!
What you'll be doing:
- To act as a point of contact for clients in order to resolve internal/external and queries.
- To provide support to manager/team/other teams as required.
- To align with regulatory requirements where applicable.
- Keep own knowledge of procedures up to date.
- Respond to, and resolve queries, taking action as appropriate and identify any preventative measures.
- Make sure that agreed timescales are adhered to.
What you’ll bring:
- Strong communicator – able to deal with customers verbally and via email optimally
- Customer service – showing compassion, diligence and care when dealing with queries
- Pro-active – ability to prioritise your own time whilst being aware of performance targets
- IT Wiz – Microsoft Office (Excel, Word, Outlook), emailing, web chats
- Great Teammate – Able to work well as part of a collaborative team
- Think on your feet – There will always be things that will come up that will be new to you
If you are interested in this role but not sure ifyour skills and experience are exactly what we’re looking for, please do apply,we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Blackpool office (hybrid working 1day pw in the office therest from home)
Security Clearance Level: SC
Internal Recruiter: Becky Sutherland
Salary: £22,145 inclusive of 3% flex fund
Benefits: 25 days annual leave plus Bank holidays, with the choice to buyadditional days on top, health cash plan, life assurance, pension, and generousflexible benefits fund.
Although this role is advertised as full-time, webelieve that flexibility at work can promote work/life balance, increase yourmotivation, reduce stress and improves performance and productivity. We supportdifferent ways of working and can offer a range of flexible workingarrangements. So, if you’re interested and need to work flexibly, we encourageyou to apply and talk to us about what might be possible.
Loved reading about this job andwant to know more about us?
SSCL is the market leader in critical businesssupport services for the UK public sector. Operating at size and scale since2013, SSCL has delivered over £750 million of savings - providing more fundsfor front line public services. We transform services using digital solutionsand innovative technology, developing platforms that enable flexibility to meetthe changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heartof our business strategy. Their passion and connection to our values and ourpurpose is what sets us apart and puts SSCL in the Top 20 of GPTW largeworkplaces. ‘Living SSCL’ means we deliver social value within our services andwork with our clients and community partners to support programmes such aseducation and employability initiatives across the UK.
