Operations Administrator

Venesky-Brown’s client, a public sector organisation in Livingston, is currently looking to recruit an Operations Administrator for an initial 3 month contract on a salary of £23,735 - £26,631per annum. The working hours for this role will be 37 hours per week, Monday to Thursday, 0830 – 1700 and 0830 – 1630 on a Friday and 35 hours beyond 01 April 2024 
 
Responsibilities:  
 
- Log and distribute incoming mail to relevant staff member 
- Process application forms including recording and acknowledging receipt of 
- Accurately input data from Fund application forms into Ici system ensuring all necessary information is provided 
- Liaise with applicant if further application details are required 
- Scan forms and attach to system 
- Ensure progress of applications meet operational and policy guidelines providing administrative backup throughout 
- Maintain effective file management in line with GDPR and policy 
- Ensure adequate stock of all forms is available at all times 
- Assist with processing of external mail including use of franking machine 
- Act as the first port of call for enquiries, providing an excellent telephone response service and provide guidance or direct call as appropriate 
- Pro-actively engage with and provide information to all relevant contacts 
 
Essential Skills:  
 
- Good level of experience within a similar role including significant experience in customer relations 
- Excellent customer service skills and telephone manner 
- Previous experience of entering data into a database or spread sheet
- Detail oriented and with a good eye on accuracy of data 
- Friendly and helpful attitude 
- Flexible and able to prioritise a changing to-do list 
- Confident in managing and completing tasks to deadlines 
- Self-motivated 
- Ability to work independently and as part of a team 
- Well-honed organisational, planning and time management skills 
- Awareness of ILF Scotland policies and procedures (training provided) 
- Awareness of equality and diversity issues, in particular disability 
- PC literate including Word, Excel and databases
- Child and vulnerable person protection awareness 
 
If you would like to hear more about this opportunity please get in touch.