Operations Administrator

JOB DESCRIPTION - Operations Administrator

Job Location:

• Evesham.

Job Type:

• Full-time (Mon-Fri).

The Role:

Reporting to the Head of Department, you will be responsible for providing administrative support services, working alongside Operational Leads and Head of Department. Your role will support Operational Leads in the development and growth of the business, the creation and implementation of new services and the continuous improvement of existing services. The role will also be responsible for a range of routine aspects of business administration and will engage with colleagues across all areas of the business.

Key Activities:

Work collaboratively with colleagues across the business in the following key areas:

• Business administration

o Providing support in the administration of routine business activities, such as collation of invoicing; administration of our Claims Management System; supporting company team building initiatives and internal communications.

• Compliance

o Administration of annual employee compliance training and maintaining records.

o Supporting the DPO in the administration of GDPR activities, including Subject Access Requests and suspected data breaches, keeping records and preparing responses.

o Support the administration of internal audit.

o Support in the preparation for client audit and administration of subsequent actions.

o Assist Operations Leads in the preparation for client audit and administration of subsequent actions.

• Service development

o Support Operations Leads and other stakeholders within various service development projects.

o Provide project administrator support services to project managers.

o Work alongside Operations Leads and with colleagues and service partners in the course of service development.

• Quality assurance

o Support Operations Leads in the administration of continuous improvement work.

o Support Operations Leads and team managers in the preparation and monitoring of service performance data.

• Participate in any internal or external training as required. The company will cover the cost of all training fees but reserves the right to claim back some or costs should you leave the company within a specified timeframe (as stipulated in the contract of employment).
• Abide by all relevant legal requirements, industry guidelines and company standards.
• Actively participate in team discussions to highlight issues and promote group learning.

Skills and Experience required:

• Minimum 2+ years experience in a similar role, with strong administration skills.
• Strong IT skills, including MS Word, Excel, Outlook and Teams. Excellent experience working on Claims Management Portal Systems; specific training on company systems will be given as required.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to quickly build positive and effective relationships.
• Well organised with excellent time management skills.
• Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Bachelor degree in a relevant subject (preferred).

Benefits:

• Generous company pension.
• Cycle to work scheme.
• Tools/equipment required for the performance of company duties.
• Company mobile phone.
• Life Insurance (following successful completion of probationary period).
• Private Medical Insurance (following successful completion of probationary period).
• Casual dress policy.
• Flexible Working.
• Free on-site parking (where available).
• EV charging points (where available).
• Employee Assistance Programme.
• Free Gym Membership.