Operations Administrator / Scheduler

Operations Administrator/Scheduler

Salary £22,500 - £25,000 dependent on experience

Location: Calder Park, Wakefield

Position Type: Full-time some Saturday working

Value Doors is a leading provider of high-quality doors and installation services across the UK. With a commitment to affordability, reliability, and customer satisfaction, we offer a wide range of door solutions tailored to meet the needs of homeowners nationwide. Our team is dedicated to delivering exceptional service and products, ensuring that every customer receives the best value for their investment.

Position Overview:

Value Doors, based in Wakefield, UK, is seeking a dedicated administrator to join our team. The Schedulers play a crucial role in coordinating the schedules of surveyors and installers across the UK to ensure timely and efficient delivery of services to our customers' homes. The ideal candidate will have strong organisational skills, excellent communication abilities, and the ability to multitask effectively in a fast-paced environment.

Responsibilities:

• Schedule Coordination: Coordinate the schedules of surveyors and installers across the UK to ensure optimal allocation of resources and timely completion of projects.
• Customer Liaison: Communicate with customers nationwide to schedule appointments for surveys and installations, ensuring clear understanding of timing and expectations.
• Resource Management: Manage the availability of surveyors and installers, taking into account factors such as location, skillset, and workload across different regions.
• Problem Solving: Address any scheduling conflicts or issues that may arise nationwide, finding solutions to ensure smooth operations and customer satisfaction.
• Documentation: Maintain accurate records of scheduled appointments, customer details, and any relevant information related to surveying and installation activities.
• Communication: Keep all relevant parties informed of scheduling updates, including surveyors, installers, and internal stakeholders across the UK.
• Quality Assurance: Ensure that scheduling processes adhere to company standards and policies nationwide, with a focus on delivering high-quality service to customers.
• Continuous Improvement: Identify opportunities for process improvements and efficiencies in scheduling operations nationwide, implementing changes as needed to enhance overall effectiveness.
• Team Collaboration: Collaborate closely with other departments, such as sales and customer service, to ensure seamless coordination of activities and alignment with company objectives.

Qualifications:

Previous experience in scheduling, coordination, or related field preferred.

• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Proficiency in using scheduling software and other relevant tools is preferred.
• Problem-solving abilities and a proactive approach to addressing challenges.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Team player with the ability to collaborate effectively across different departments.

Benefits:

Competitive salary

Opportunities for career growth and development

How to Apply:

If you are interested in joining our team as a Scheduler at Value Doors in Wakefield, please submit your resume and cover letter outlining your qualifications and relevant experience.

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