Operations Agent

Operations Agent

Location: Camberley, Surrey

Salary: £25,000 - £29,000
Summary:
Our client, a well-known UK Logistics company are looking to add an Operations Agent to their wider freight operations team to act as a liaison between customers and suppliers and offer high levels of customer service.

Key Responsibilities:

• Handle inbound calls, addressing inquiries efficiently.
• Complete Air Waybills (AWBs) accurately and promptly.
• Manage Customs Entries to ensure compliance and smooth processing.
• Coordinate Courier Shipments effectively.
• Maintain Boxtop and other systems with current information.
• Engage in proactive problem-solving to address challenges as they arise.
• Foster effective communication with our Handling Agent to facilitate smooth operations.

Skills & Experience:

• Demonstrates outstanding communication and interpersonal abilities, adept at establishing rapport with both new and established customers.
• Possesses robust problem-solving skills and can readily adjust to evolving circumstances.
• Exhibits a collaborative mindset, capable of effectively working with internal and external stakeholders as part of a team.
• Highly proactive, with meticulous attention to detail.
• Displays strong negotiation skills, leveraging them with customers and hauliers to optimise profitability.

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