Operations And Performance Manager

Operations and Performance Manager

Portsmouth, Hampshire, United Kingdom

Salary: £57,578 - £70,834 p.a. depending on experience

Hours: 37 hours per week

Contract: Permanent 

The Team

Highways Maintenance sits within the councils Infrastructure team and is built on the success factors of inclusivity, diversity, support and encouragement. We are a dynamic and motivated team that puts its customers at the heart of everything we do and strives to go beyond expectations.   The team has an excellent record of delivering civil engineering projects across the city of Portsmouth and work with a wide range of colleagues and stakeholders both within and outside the council.   

What is the role?

The role will provide client side leadership and expertise in the areas of highways maintenance Operations and Performance management and to be the interface with the Service Provider (Ensign/Colas) in such matters. 

Post-handback, the Council expects to procure on-going highway services for the maintenance, management and operations of the network.   As the Operations and Performance expert, you will play a key role in contributing towards determining the Council's future strategy for delivering highway services.

Who we are looking for?

We are looking for a dedicated professional who will support the Team Leader in the scrutiny and application of the PFI contract and ensure that the council and members of the public are getting best value for money in terms of network management, Operations and Performance of the service provider (Ensign/Colas).

You will work closely with the service provider to implement change and continual improvement.  You will have the skills and ability to read, understand and apply the PFI contract to achieve best value for Portsmouth City Council. 

You will have vision and set high performance standards and achieve them, as well as inspire your peers and those that report to you to attain high goals.  You will have a customer focus and be prepared to improve the journey for both stakeholders and customers alike. 

You will be someone who shares our values around Respect, Integrity, Inclusivity and People-Focussed.  We put people first and ensure our customers are at the heart of everything we do. Our values guide all we do, they set out who we are, what we stand for and how we act.

To learn more, click the link. Our values and behaviours - Careers Portal (portsmouth.gov.uk)

What you'll need to succeed 

You will be educated to degree level or equivalent with a demonstratable level of experience of working with and improving the performance of a highways maintenance contractor in terms of network management and operational performance or similar.

You will be capable of leading a small team of inspectors and have the ability to work with third parties (consultants, lawyers and technical experts). 

You will be an excellent communicator, both written and spoken; experienced in reviewing delivery performance, carrying out research and preparing reports.  You will have experience of leading successful negotiations, holding contractors to account and applying appropriate sanctions where necessary to ensure effective performance management of service delivery.

If this roles excites you then download the full job profile to see if your experience and capabilities are a good fit.

 What you'll get in return

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potential with a healthy work life balance, offering the following rewards:

• A generous pension scheme which allows you the opportunity to pay in more for that greater return.
• 27 days annual leave rising to 31 days after 5 years service plus bank holidays, pro rata for part time with the potential to purchase additional leave.
• A range of retail discounts via our reward portal offering discounts at popular high street retailers 
• Discounted parking at the Civic Offices via a Park It card.
• Free Access to Employee Assistance Program (EAP) and wellbeing support
• Access to a wide range of training and development opportunities including apprenticeships
• Business travel support and initiatives, including bike loans
• Hybrid working and flexible working options for a better work/life balance.
• relocation support 

Please check out the link here to view the benefits of working with us!

https://careers.portsmouth.gov.uk/working-for-the-council/

What next

We believe in actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. A workforce diverse in background and life experience produces trusted public services and better decisions. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

To find out more click apply 

Interviews will take place week commencing 5^th February 2024