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Form of workWe are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.
Through smart metering, installation, data services, Electric Vehicle charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity for an Operations Assistant to join us within our specialist heat pump entity, Plug Me In – Heat.
Within this role, you'll handle queries from various stakeholders, such as the public, heat pump manufacturers, our electric vehicle charge point entity (Plug Me in – EV), electricians, and field teams. You'll also oversee the application and redemption of Boiler Upgrade Scheme Grants, liaising with Ofgem to address any grant-related issues. Additionally, you'll be responsible for registering heat pump installations, securing warranties and insurance guarantees, as well as preparing handover packs for customers. Furthermore, you'll help the Customer Experience Manager, including managing customer enquiries, scheduling home assessment surveys, and tracking customer payments and Boiler Upgrade Scheme Grant redemption.
This is a permanent, full-time role working 37.5 hours per week Monday – Friday based at our office in Wigan, with a salary of £23,400 per annum.
What we are looking for
- Customer service experience, speaking with customers either over the phone or in-person.
- Computer literate with ability to operate Microsoft Office.
- Excellent communication, interpersonal skills, organisation, and administration skills, with the ability to work as part of a team and on own initiative, and work towards strict deadlines.
- Experience working within and knowledge of the Heat Pump market & infrastructure would be advantageous but not essential.
Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.
Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.
Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
