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Form of workThis role plays an important role in helping to deliver and maintain Europe Operations production services in support of our Travelers Europe’s strategic goals.
In this role you will help to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.
This role involves maintaining standard operating procedures, supporting training as qualified, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
This role is eligible for a £2000 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.
What Will You Do?
1. Underwriting Lifecycle Support:
Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
Execute tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
2. Data, Records and Document Management:
Ensure in-scope underwriting submissions are stored and indexed, within service levels.
Complete accurate and timely policy data entry, as required.
Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.
3. Regulatory Compliance:
Support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.
4. Standard Operating Procedures and Training:
Create and maintain standard operating procedures in the agreed format.
Provide training, as required, once qualified to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required.
5. Miscellaneous:
Perform other assigned duties, as required.
Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What is a Must Have?
Previous experience in the commercial insurance (business insurance / B2B) products and services.
Willing to or has started to study professional insurance qualifications.
Strong written and verbal communication skills.
Ability to develop effective working relationships across Europe Operations and other key stakeholders.
Customer-centric approach with a continuous improvement mindset and willingness to support change.
Highly motivated, capable of independent work and comfortable in a collaborative working environment.
Detail-focused with a high degree of accuracy in work.
IT literate with a solid proficiency with Microsoft Office suite.
Familiarity with market leading core underwriting and support applications, subject to past work experience.
