Operations Coordinator

24/7 Recruitment are delighted to be partnered with one of our brillaint clients. Our client is looking to hire an Operations Coordinator based in Aberdeen

Job Description:

Salary - £26,000 to £30,000 per annum

Job Accountabilities:

• Coordinate daily multi modal operations and ensure they are aligned with company policies and procedures.
• Assist in the development and implementation of operational processes to improve efficiency
• To ensure Invoices are correctly billed and completed and costs accrued within departmental KPIs
• To ensure all Data Quality guidelines are compliant
• Coordinate with suppliers, vendors, and third party service providers to ensure timely delivery of goods and services.
• To ensure ongoing and consistent client satisfaction through effective and efficient responses to enquiries, issues and problems
• To identify and solve issues in order to maximize customer satisfaction
• To ensure you represent the company in a professional and consultative manner at all times
• Continuously provide training to all operations staff
• Maintain on-going knowledge of procedural and/or regulatory changes as well as information published on the company's intranets, and ensure distribution of information vital to the operations of the department/team
• Involving relevant stakeholders when necessary for any departmental/operational/ administrative issues or needs
• Build relationships with freight carriers and maintain rate tariffs
• Heavy Lifting

Skills and Attributes:

• Minimum 2 years' experience in Customer Service or Pricing within freight forwarding.
• Diplomatic skills to be used in front of the customers
• Analytic and negotiation skills.
• Customer oriented & team player.
• Able to work under the pressure where needed.
• Good time management techniques.
• Computer Literacy (MS Office).
• Excellent written and oral communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments.