Operations Coordinator

We are looking to appoint an Operations Coordinator to join the team in our Aberdeen head office of Airpac Rentals. In this role you will respond to all customer hire enquiries, and manage all processes relating to equipment availability reports, equipment returns / off-hires and equipment damage / loss recovery.Key ResponsibilitiesEach day will be different as Airpac Rentals are a worldwide operation you will become familiar with your internal and external customer requirements and work to ensure you are delivering excellent service and response.In this role you will be required to provide the support in relation to customer enquiries when hiring our equipment. You will assist with all aspects of the order process and work closely with our other departments including our UK Workshops to ensure our service delivery levels are in line with customer agreements.As our clients are around the world, you will liaise with these and provide updates on current status and administer the certification process and packs we are required to provide on all hire orders.To be successful in this role you will have excellent communication skills and experience of customer service delivery. The ability to manage a busy workload and meet deadlines whilst ensuring your attention to detail and accuracy when completing the hire transactions will be key.What We’re Looking ForKnowledge of oil and gas industry desirable but not essentialKnowledge of Hire equipment productsCustomer service experienceExcellent organisational skills, ability to manage own busy and variable workloadExperience of systems supportGood IT skills including; MS Packages, word/excel/outlookExcellent communication skills both written and verbalTeam playerWhat We Can Offer YouCompetitive salary25 days annual leave plus bank holidaysCompany Pension40 Hour working week – Monday to Friday (no Saturdays)Life Assurance coverSave As You Earn SchemeCycle to work schemeFree on site parkingFree Tool HireTraining & Development OpportunitiesRegular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)A Little Bit About UsAirpac Rentals Energy Industry Solutions, a subsidiary of Vp plc, is an international business specialising in equipment solutions for the energy industry. With over 45 years of experience, we have become a trusted partner to leading operators, contractors, and EPC companies in the oil and gas markets worldwide.Our comprehensive fleet includes a range of equipment tailored to meet the specific needs of the energy industry, including Air Compressors, Steam Generators, Sand Filtration Units, and more. We pride ourselves on delivering reliable and efficient solutions for a variety of applications.With headquarters in the UK and offices in Aberdeen, Great Yarmouth, Singapore, and Perth, Australia, we are strategically positioned to provide prompt and efficient services to our clients globally. Our commitment to employee training and development ensures that our team is equipped to meet the evolving needs of our customers in a dynamic market environment.At Airpac Rentals, we strive for excellence in everything we do. We are dedicated to adding value to our customer relationships and exceeding expectations. If you are a passionate individual looking to work in the energy industry and contribute to a company committed to delivering exceptional service, join us at Airpac Rentals. Apply today and become part of our team that is driven to exceed customer expectations and achieve continued growth.Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.