Operations Coordinator

Contract Type: Full-time (37.5 hours per week), Permanent
Location: Durham University International Study Centre 
Salary: circa £25,000 per annum
The Operations Coordinator is a key role within the Student Experience Team, the post holder will support the day-to-day running of Durham University International Study Centre from an operational perspective.
This is a varied role that involves providing general administrative duties for the International Study Centre, including supporting with HR and financial administration, acting as a health and safety coordinator, facilities management and overseeing the smooth running of the student helpdesk.
This role requires flexibility and a proactive approach to supporting both staff and students. If you are a detail-oriented team player with strong organisational skills, we would love to hear from you.
ABOUT THE ROLE 
The role involves a variety of administrative tasks, including:

• HR and Recruitment: Assisting with HR processes, coordinating interviews, maintaining records, and liaising with Head Office HR.
• Facilities and Project Management: Managing asset registers, building records, and maintenance requests.
• Health and Safety: Acting as the Centre Health and Safety Coordinator, conducting DSE assessments, and serving as a Fire Warden & First Aider.
• Senior Leadership Support: Providing administrative support, such as minute-taking for meetings.
• Event Coordination: Organising centre events, key meetings, and staff activities.
• Resource Management: Liaising with partner universities, managing IT support, and coordinating resources and equipment orders.
• Travel and Accommodation: Arranging travel and accommodation for staff.
• Financial Administration: Handling financial tasks, supplier liaison, invoice coding, and coordinating payroll processes.
• Student Helpdesk Coordination: Overseeing the Student Helpdesk, ensuring smooth operations and process improvements.
• General Administration: Supporting the Student Experience Team, assisting with inductions and arrivals, maintaining noticeboards, and fostering relationships with students and staff. 

ABOUT YOU 

• Level 3 qualification (Desirable)
• Experience in working with administrative processes in different parts of the organisation (Essential)
• Experience of working with staff and students in an education environment (Desirable)
• Excellent customer service skills (Essential)
• Good knowledge of Microsoft Office, in particular Word and Excel skills (Essential)
• Excellent organisational skills and the ability to multitask (Essential)
• Knowledge of data protection regulations (Essential)
• Knowledge of data management systems (Desirable)
• Understanding of safeguarding (Desirable)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.