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Form of work
SalaryHere at the Caravan and Motorhome Club, we are now looking for an Operations Coordinator - someone to coordinate the operational activities of the overseas campsites and crossings product, working in close collaboration with colleagues to meet the Travel Services business objectives.
Establishing and maintaining effective working relationships with the Caravan and Motorhome Club overseas campsites, you will answer their queries concerning reservations, amendments, cancellations, and any special requests. You will respond to member communications, both written and verbal, in a timely, efficient, and professional manner, providing excellent levels of customer service to ensure repeat business for the Travel Services department. You will work with the Finance department to investigate and resolve payment queries that arise from advance bookings or from our Overseas Site Night Voucher scheme, and work with the Contracting team to investigate and effectively resolve all customer complaints to a mutual satisfaction.
About you
We’re looking for someone who has a passion for travel and working in the travel industry. Friendly and personable, you will have strong people skills and be driven and eager to move things forward. Previous administration experience is essential, as is excellent verbal and written communication skills. You’ll be an innovative thinker, a creative problem solver and be comfortable dealing with a wide range of tasks with conflicting priorities.
Fluency in English is essential, an additional European language would be advantageous.
Additional info
Although this role is based in East Grinstead, it will be a mixture of home / office working. After an initial 4 weeks in the office, we anticipate 2 days will be spent working in the office and the other days working from home.
About us
At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 3,000 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning as a leisure pastime.
