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Form of work
SalaryWho will I be working for?
You will be working for a great client, who work hard to create a welcoming and friendly environment. Globally based, with offices in the UK, US and Europe. They offer great opportunities for future growth and development in an interesting and rewarding field.
What will I be doing?
You will be responsible for providing effective coordination to support the delivery of programmes.
Main duties and responsibilities:
The role sits within the Professional Services department.
- Provide a high-quality coordination service to ensure programmes run smoothly both online and in person.
- Collaborate with the wider Professional Services team and other departments of the business, to provide the best customer focused service.
- Ensure customers receive a high quality, professional pre to post event/ programme experience.
- Coordinate virtual workshop delivery via Zoom.
- Responsibility for the assembly, packing and shipping of materials to be used.
- Collate and distribute all supporting programme information.
- Act as key point of contact throughout the duration of a programme, ensuring all information is correctly recorded and stored.
- Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills.
- Monitor and manage customers' programme qualification status.
- Prepare accurate invoices in accordance with company invoicing procedure, including chasing expenses and other costs where appropriate.
- Keeping a commercial mindset by minimising external spend.
What skills and experience are required?
- Numerate and literate to a high standard.
- Experience of working within a commercial environment which has involved customer service.
- Experience of liaising with key stakeholders of differing communication styles.
- Computer literate with intermediate skills in Word, Excel, and Outlook.
- Good prioritisation skills.
What else do I need to know?
This is a permanent 12-month contract. 22.5 hours per week, working Tuesday-Thursday. Some adjustment to hours may be possible to accommodate those requiring flexibility.
Fully remote working considered. As a minimum there will be a requirement to attend a team meeting in person (roughly every other month) and to be available to collate materials occasionally (Oxford). Sufficient notice will always be given.
25 days paid holiday, plus up to five days unpaid leave per annum (pro rata for Part time hours).
- Free individual private healthcare and dental cover.
- Group personal pension scheme where company matches individual contributions between 3% and 5% (eligible to join after three months).
- Life assurance, paying four times salary.
- Parking available on site.
- Employee Assistance Programme.
- Long Term Disability Insurance.
We really hope this great role appeals to you and you decide to apply! We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible.
No terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and abilities to perform the duties of the job. Your data will be treated respectfully and in line with GDPR regulations. Our privacy policy is available on our website.
