Operations Development Manager

Trust Payments have an exciting opportunity for an Operations Development Managerto join the team.

Location: London, UK

Salary: Competitive + Benefits

Job Type: Full-Time, Permanent

About Us:

Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group.

Operations Development Manager- The Role:

Supporting the work of the Group Operations team, focusing on business wide projects, new product launches, transformation initiatives and performance reporting and KPIs.

You will play a lead role in delivering against these areas working across all areas of the business. This will include initiatives and change activity in relation to; operations efficiency, acquisitions/large partner integrations, new product development / launches, KPIs & reporting, and general business workflow improvement.

You will be expected to assist and use your operations management expertise consultatively across the wider business.

Operations Development Manager- Key responsibilities:

- Be a key resource involved in the delivery of initiatives in operations

- You will scope, plan, and implement across a wide range of projects working with all relevant internal stakeholders

- Lead the way on ensuring our Operational readiness, in regard to new product or service launches

- Work with teams across our different operations regions, ensuring you take an end-to-end, group wide view on how we deliver on areas such as; large partner onboarding/book migrations, operations process re-engineering, automation & digitalization, and wider business workflow optimisation

- Define and construct KPIs and reporting for Operations areas

- Use the KPIs and SLA reporting outputs to identify opportunities for improvement and assist in the setting and completion of actions arising

- Work with the Group Operations Director to ensure the wider business is aware of Operations priorities and benefits, delivering comms through multiple mediums as necessary

- Be an active member of the wider operations leadership cohort, using your expertise and experience to add value to operations activity and performance

Operations Development Manager- You:

- Proven track record in Operations Development from a business readiness perspective

- Previously implemented improvement initiatives into large operations teams

- Successfully delivered against operational KPIs and metrics

- Ability to work cross functionally and operate in a multi-regional environment

- Experience in strategically delivering operational change projects to ensure new initiatives land

- Can influence at all levels

Operations Development Manager- Benefits:

- Opportunity to be part of a rapidly scaling and market leading Fintech business

- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders

- Family friendly enhanced benefits/policies

- Pension, Healthcare, Life Assurance

We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience.

To submit your CV for this exciting Operations Development Manageropportunity, please click ‘Apply’ now!