Operations Director

Come and join the UK’s 4th largest independent provider in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

Are you a clinician looking for your next exciting management challenge?

Are you a compassionate and visible leader keen to lead a service towards quality care delivery?

We have an amazing opportunity for a clinically qualified Operations Director to join our team of compassionate, inclusive and committed people working together to provide excellence of care.  You will be based within an hours drive of Croydon as the 6 to 8 services you will be supporting with be based within the surrounding geographical area.

For this role you will need to be a driver with ability to travel and hold a UK professional health qualification which requires you to be HCPC or NMC Registered with sound knowledge and experience of operational service issues within complex needs with the ability to operate in a complex and changing service.
Reporting to the Managing Director and working with key partner and commissioners, as Operations Director you will lead the South Region service to ensure that service users receive the excellent care that meets their diverse needs and achieves the best possible clinical outcome. Our aim is to improve people’s lives by providing the best quality care tailored for each individual’s needs. Our multi-award-winning specialist care services supports people with complex conditions including Acquired Brain Injury, Acquired Spinal Injury, Neurological conditions and Learning Disabilities.
The Operations Director will be responsible for the leadership, planning and delivery of healthcare services within South Region - as a member of the senior management team, you will contribute to the shaping of the strategic direction for the services and ensure its implementation within defined timescales, commercial and financial budgets.

What you'll be working:

Working hours are Monday to Friday 9am to 5:30 plus being part of the Regional On Call Rota

This is a remote role with the expectation that you will visit services 3 - 4 out of 5 days

What you'll be doing:

Leading and supporting a team of dedicated Service Managers who are committed to providing the best care possible 

Responsibility for the management of service managers in the region this includes all quality, people and financial targets for allocated sites within the region

Jointly working with the quality team, business development managers and HR business partners to achieve these targets

Working with the HR Business Partner and quality team to embed Just Culture so that the highest standards of safety, quality, morale and retention are achieved

Responsibility for site converting referrals, overseeing site managers engaging with referrers and commissioners as required

Ensure service leaders have a good understanding of their financial KPIs and their budgets, the expectations around regulatory compliance and meeting contractual and commissioner requirements

Deal with any  complaints with in a timely fashion in the right tone, ensuring that incidents are reported and investigated at the appropriate level and submitted in accordance with national expectations for NHSE/I requirements and in accordance with other commissioners and regulators

Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies

What you'll have:

UK professional health qualification which requires you to be HCPC or NMC Registered is essential

Full Clean Driving Licence 

Previous managerial experience within the care sector is essential

Experience of working collaboratively with regulatory bodies (i.e. CQC, CIS)

Passion for providing high quality care

Ability model a Just Culture, providing a learning environment facilitating safer, high quality care

Good communication, interpersonal and influencing skills

Seasoned leader with operational and financial planning experience

Good understanding of national context and agenda as well local issues

Able to performance manage fairly and to be transparent with individuals about areas for improvement

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

25 days plus bank holidays

Birthday off

Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities

Active Reward App giving discounts and savings on your weekly shop

Free 24 hour confidential Employee Assistance Programme Helpline &  App to support with legal, health, wellbeing, relationship and consumer advice

A Nest Personal Pension account

Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians

We recognise outstanding Active Behaviours via the Active Awards programme

Enhanced Sick & Maternity Pay benefits

Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know

……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group