Operations Insight Analyst

Job Title:Operations Insight Analyst                                    

Role Overview

Markerstudy Group are looking for an Operations Insight Analyst within the MISL Operations Insight team, you will be working in an exciting, diverse and changeable environment. You will be a valued member of the team and be expected to deliver high quality management information, analysis and insight to drive decision making in the Operations divisions. You will collate data from a variety of sources including that provided by our central MI team, auxiliary systems and our suppliers to create holistic views of business performance. You will work closely with key stakeholders across Broker Services, Customer & Third Party Claims, Counter Fraud, Continuous Improvement and MI.

Key Responsibilities:

• Produce accurate management information and provide business insights in a clear and concise manner
• Engagement with key stakeholder to understand their challenges, needs and how analytics can drive operational improvement through smarter data driven decisions
• To work with all areas of the function to provide MI, analysis and recommendations that articulate key measures, risks and improvement opportunities
• Support with the embedding of a data culture, tracking of MI accuracy and measuring the effectiveness of actions taken.
• Ability to prioritize workloads and adapt when the landscape changes
• To be responsible for maintaining standards around the use and access to data, ensuring policies and procedures are applied and data governance is adhered to

Key Competences:

• Strong analytical and data governance skills
• Ability to solve complex data problems using analytics to deliver practical and compliant insights and recommendations, within a fast paced environment
• Stakeholder management and the ability to prioritize requirements
• Financial and Insurance services experience with business knowledge  
• Support key strategic data and systems projects

Essential Skills:

• Highly competent at presenting MI using variety of MS products such as Excel and PowerPoint
• Experience of using SAS products for dealing with complex data sets / large sets of data
• Extensive experience of using other reporting software, SQL, JIRA and cloud platforms Azure / AWS
• Experience of using Azure Data Bricks
• Competent in advanced analytics or statistical modelling

Personal Qualities

• Able to apply a pragmatic proportional approach;
• Works well under pressure;
• Attention to detail; and
• Act as an ambassador for the department in promoting the value of work undertaken whenever possible.