Operations Manager

An established and growing Utilities Company based in Hertfordshire are seeking an experienced and organised Operations Manager to join their team.

This is an exciting opportunity that will involve working alongside the Operations Director and assist with the day to day running of the department and office. This role will suit someone with strong IT and tech knowledge, with previous experience working within the operations team of a business.

The ideal candidate will be self-motivated and proactive, with proficient skills in Microsoft Office and looking for a role in which they can grow within and progress.

This is an office based role, Monday- Thursday 8.30am-5pm, Friday 9am-5pm.

Key Duties:

• Assist with creating and maintaining internal processes and documentation
• Maintain IT systems and equipment with support of the IT company
• Assist with projects when required
• Maintain and manage CRM system, including data input and bulk data uploads
• Ensure all client data is kept updated and checked over
• Produce weekly reports essential for running the admin team and enhanced workflow
• Set up and produce monthly and on demand management level reporting such as sales, contract, commission, lost business information
• Liaise with CRM provider on any issues that may arise
• Maintain relationships with existing suppliers and organise annual review meetings with them
• Collect feedback on suppliers’ performance from the admin team and feed back to suppliers
• Resolve any supplier issues that may arise
• Collect feedback from suppliers on company performance
• Review TPI agreements
• Onboard new suppliers once terms have been signed by senior management
• Maintain contract and commission rewards, ensuring agents are assigned the correct amount of commission
• Ensure commission invoices are issued in a timely manner and upload to accounting system
• Ensure suppliers pay commission invoices on time and chase any outstanding
• Upload all payments onto company system and produce agent commission reports
• Keep monthly commission due statement up to date by entering all invoices and self-billing statements
• Report on any unusually loew/high usage or commission to avoid ruture clawbacks
• Resolve any commission queries
• Reconcile commissions on finished contracts, ensuring all payments have been received
• Load office supply bills and other invoices to accounting software
• Prepare monthly cashflows and management accounts

Key Skills:

• 2 years + of working within operations/office management roles
• Excellent communication skills
• Strong numerical skills, analytical and data driven
• Good knowledge of IT and tech
• Excellent organisational skills, and ability to multitask and meet deadlines
• Proficient in Microsoft Office, and intermediate knowledge of Excel including pivot tables, lookups and formulas

TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.