Operations Manager

Are you an experienced professional with substantial operational leadership experience?

Do you make evidence based decisions to drive successful logistical outcomes?

At TCES, we know how to support the most complex and vulnerable young people, developing their independence and preparing them for the world of adulthood. We have extensive experience of delivering Therapeutic Education, to some of London and the Home Counties’ most complex neurodiverse children and young people with Emotionally Based School Avoidance (EBSA), Social, Emotional and Mental Health (SEMH) needs and/or Autistic Spectrum Condition (ASC), and associated conditions.

We are seeking a highly operations-minded professional to lead, drive and at times solve, logistical delivery of our community based service for highly complex and vulnerable young people across London.

In this role you will ensure that staff are assigned to clusters of pupils, ensuring they have appropriate engagement, scheduled supervision and high quality provision. You will also collaborate with the Co-Heads, senior leaders, and other provision staff to ensure that all pupils and staff members have appropriate and effective resources to raise pupil attainment and operate efficiently with the young person at the centre of everything they do.

The service operates through a community delivery model which requires a high level of strategic logistical planning, maintenance and stakeholder management. As a key point of contact and senior leader for the provision, you will lead in the successful following of TCES processes and procedures related to staffing, talent management, facilities management & maintenance, and appropriate resource provision.

Essential requirements to be successful in the role are:

• A champion of education with similar values to ours: Expect the very best from each other; Develop a strong work ethic; Respect and appreciate all difference; Include everyone and exclude no one; Listen to and involve everyone; Never give up on each other!
• Resilient and robust, role modelling outstanding professionalism.
• Substantial demonstrable operational experience across staff management, logistical planning, facilities and health & safety.
• Proven experience of Health & Safety management of premises.
• Advanced IT skills, including a good understanding of ICT systems and the ability to develop them, ideally with experience of a school-based MIS.
• Proven skills as a collaborative and supportive member of a senior team, actively engaging in decision making leading to positive business outcomes.
• Proven skills in coaching & mentoring.
• Commercially astute and solutions focused.
• Proactive and innovative, collaborating with team members in other disciplines, whilst also with the ability to work flexibly and independently.

In return we offer:

• An opportunity to make a real difference and join a leading provider of specialist education, directly contributing towards positive outcomes for pupils with SEMH and ASC.
• A staff team who works tirelessly in the best interests of our young people, with a range of expertise in clinical, inclusion and education.
• A Governing Board and Directorship with executive experience in variety of sectors, as well as a plan for growth over the next 5 years, supporting more children over a greater area.
• Excellent CPD opportunities with all staff provided an individual Learning & Development Plan to support career development, including education qualifications at all levels (QTS / QTLS / NPQs) and options to take progressive Ofqual registered Level 3 – 5 qualifications in Therapeutic Education.
• Comprehensive induction process, including all pupil-facing staff supported in receiving the Level 3 Award in Therapeutic Education and Group Process.
• Regular half termly staff wellbeing days.
• A range of employee support and wellbeing benefits including our Employee Assistance Programme (EAP), counselling and contributions towards medical costs and an exclusive rewards platform.
• Gym & Active Fitness discounts.
• Private pension and health schemes.

TCES is an independent social enterprise, providing specialist therapeutic education based in London supporting exceptional neurodiverse children and young people aged 7 to 19 who have special educational needs and disabilities typically associated with autism, social emotional and mental health needs and associated disorders. Most of them will have experienced multiple placement breakdowns and significant trauma, often resulting in behaviour that challenges. On average pupils will have been excluded from other provisions up to three times before reaching us and had significant periods out of education.  

TCES pupils learn at one of our two schools, at our Create Learning Primary, through our Create in the Community service or within our National Online School; our Create services support our most complex and vulnerable pupils, with highly differentiated and personalised holistic therapeutic education programmes developed for each pupil focusing on development milestones. When they are ready, we aim for pupils to step down from Create into one of our main school, our Sixth Form, or into mainstream provisions. 

Closing date: 23:59, Sunday 14th April 2024

To apply:

Please apply by completing an application form. All Shortlisted candidates will need to complete a formal application form and self-disclosure form as per safer recruitment practices in Education.

TCES is committed to safeguarding and promoting the welfare of pupils and expects all staff to share this commitment. The appointment is subject to all relevant checks such as references, medical clearance and a satisfactory enhanced DBS disclosure.

The Complete Education Solution is an equal opportunity employer.