Operations Manager

We have an exciting new role to join a leading Property Asset Management company as an Operations/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people,.

You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance,

continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other.

General

Owning and leading the office support team and leading on culture of the whole organization. • Ownership of office and people related budgets. • Credit card holder for any ad hoc office related purchases. • Administering petty cash. •

Contribute to making a great place to work

. Actively participate in meetings to add value; bring ideas and constructive feedback.

. Remain personable, collaborative, supportive, and flexible; solution focused.

. Demonstrate our values and standards; consistently lead by example and respect others.

Office Management

• Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working.
• Designing, organising and hosting company socials and events, including volunteering opportunities.
• Work with the IT Manager to: - manage office security including key fob access and key holders.
• Maintain and provide support and training on AV equipment and photocopiers.
• Monitor administration team to ensure that excellent customer service is delivered.

Human Resources and Payroll

• Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to’ for any people related matters.
• Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets.
• Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits.
• Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times.
• Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions.
• Owning, developing, coordinating and executing the 'vacancy to exit process’ - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business.
• Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money.
• Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends.
• Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines.
• Developing and executing a training matrix that aligns to company vision and KPI’s; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews.
• Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team.
• Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc.
• Administering payroll, pension, and benefits, including year-end process

Compliance

Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval. Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers.

Leadership

Providing inspirational leadership to the team, ensuring that the company’s vision, values and objectives are clearly communicated and understood. • Leading on internal communications, including company news updates, ownership of staff meetings etc.

The person

In order to be considered for this role, the right candidate will need to demonstrate:

• CIPD qualified or equivalent.
• At least five years’ experience in operations or equivalent.
• Strong leadership, coaching and communicative skills; good verbal and written communication.
• First class people and development skills

This is an office based role.

Salary per annum: £50,000 - £60,000

Holiday per annum: 33 days including bank holidays

Benefits include: * Private Healthcare including Vitality benefits and discounts * Life Assurance - four times salary * Enhanced company pension scheme - up to 10% employer contribution * Interest free travel loan and cycles schemes - tax savings to rent or buy * Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours