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Form of work
SalaryFreightserve recruitment are looking for an Operations Manager for a well-established niche sector Freight company. The company is based in the Colnbrook area.
Overview:
Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize their logistics operations. The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing. The Operations Manager will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.
Responsibilities:-
- Team Management:
- Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.
- Foster a positive and collaborative work environment.
- Conduct regular performance evaluations and provide constructive feedback.
- Develop training programs to enhance team skills and knowledge.
- Route Optimization:
- Liaising with the driver controller and driving team on a daily basis.
- Collaborate with the planning team to enhance route efficiency.
- Monitor and adjust routes to accommodate changes in demand or unexpected events.
- Implement technology solutions to improve route planning and tracking.
- Driver Management:
- Support the driver controller identifying problem routes / problem drivers.
- Manage driver schedules to ensure operational efficiency in processing shipments.
- Resolve issues and conflicts in a timely and effective manner.
- Quality Control:
- Establish and maintain quality control measures for shipments.
- Monitor and enforce adherence to standard operating procedures.
- Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.
- Warehouse:
- Oversee inventory levels and warehouse organization.
- Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.
- Art Team, Remail and Customer Service:
- Collaborate with the Art and customer service team to address client inquiries and concerns.
- Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.
- Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).
- Ensure that remail is processed daily and dispatched daily according to schedule.
- Cost Management:
- Monitor and control operational costs within budgetary constraints.
- Identify cost-saving opportunities and implement efficiency measures.
- Meet with courier and freight suppliers for service level and price negotiations.
- Compliance and Regulation:
- Ensure compliance with transportation regulations and industry standards.
- Keep abreast of changes in regulations and implement necessary adjustments.
- Work closely with legal and regulatory affairs to mitigate risks.
- Reporting and Analysis:
- Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc)
- Provide regular updates to senior management on operational performance.
- Utilize data-driven insights to make informed decisions.
- Report above to the Board of Directors
Skills Required:-
- Proficient with Microsoft Suite
- Excellent interpersonal skills and team player
- Problem solving and critical thinking
Qualifications:
- Education to A level or equivalent as a minimum.
- Proven experience in logistics and operations management.
- Certified knowledge of import and export customs procedures and compliance.
- Experience in liaising with relevant HMRC departments.
- Certified knowledge of Dangerous Goods by Air, Sea and Road.
- Forklift licence.
Hours: Monday - Friday 10.30 - 19.30
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
