Operations Manager

Why Join Pine Trees Hotel?

You'll receive a warm welcome at Pine Trees on joining us as an Operations Manager and become not only an integral part of the team here in Pitlochry but join our extended family as Pine Trees is owned and operated by Apex Hotels.

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Pine Trees. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Operations Team. We believe it is our personality, style and friendliness that makes Pine Trees

About you:

We love to welcome people with different experiences and from different places into our Pine Trees team. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous Operations Management experience or management experience within F&B or Front Office as this would be the perfect role if you are looking to progress your career.
• Have the ability to maintain and enhance a guest and team centric culture.
• Communicate effectively at all levels both verbally and in writing.
• Take a hand on approach and influence and inspire confidence within the team from the floor.
• A coaching, supporting and challenging mentality that delivers operational results.
• Build effective and productive relationships (internal & external)
• Create an open and collaborative environment with our employees.
• Identify and manage best resources to achieve targets.
• Translate strategies into practical plans.

Main Responsibilities:

The role requires strong focus across our key operational departments with a specific focus within Front Office. This is a highly visible role, overseeing the continual development and delivery of the Pine Trees guest journey, the brand standards, cost controls and hotel profitability, health & safety, sustainability, and team culture.

You will:

• Oversee the daily operations of the hotel to ensure that all guests receive the highest level of service and satisfaction, whilst leading and managing the front office department with a hand-on approach.
• Develop and implement strategies to improve guest experiences.
• Maintain employee focus on our customers’ needs by individualising and personalising service where possible and encouraging and motivating the team to deliver exceptional service to guests.
• Ensure all departments are working together effectively to achieve the hotels goals by clearly communicating the objectives and expectations of the team.
• Embrace our company values and ensure these are reflected in your daily interactions with guests, employees and external clients.
• Ownership of the full in stay and post stay customer service lifecycle, continually reviewing where improvements can be made and following up on customer feedback and addressing service gaps.
• Work with the Head of Departments (HODs) to ensure the brand service standards are routinely reviewed against adoption and delivery metrics.
• Utilise your previous experience as an Operations Manager, F&B Manager or Front Office Manager to bring best practices to the role.

This role will involve operational coverage across a seven-day week rota, as required by the business. You will be comfortable and happy to work with a One-Team mentality, ensuring best practice is shared and encouraged across the team.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 

• 34 days holiday 
• Access to an external Employee Assistance Programme
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Training and development from day one
• £200 referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive …… 

• Contributions to a pension scheme
• Critical Illness & Death in Service cover
• Employee of the quarter and annual recognition schemes
• 50% discount in our restaurants
• Annual anniversary Complimentary guest experience overnight stay and dinner for two
• Cycle to Work Scheme
• Discounted room rates
• Spa discount

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. 

If you are interested, click apply. We look forward to hearing from you!

INDHP