Operations Manager

Operations Manager

We have an exciting opportunity for you to join the charity as the Operations Manager for a new Fraud Peer Support Pilot Project to be delivered in South London, Kent and Sussex region.

This vacancy is full-time (part-time hours of no less than 30 hours per week can be considered), working 37.5 hours per week, home-based with travel required throughout the region.

Position: 5375 Operations Manager

Location: Home based

Hours: Full time, 37.5 hours per week, 9 -5 (flexible working available)

Contract: Fixed Term until the 1st March 2026

Salary: £35,000 per annum plus £2,800 per annum London Weighting Allowance if applicable

Closing Date: 11th February 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

Interview Date: Interviews will be held in London on Wednesday 21 February, subject to confirmation.

The Role

We have an exciting opportunity for you to join the charity as the Operations Manager for a new Fraud Peer Support Pilot Project. This project will be delivered in South London, Kent and Sussex. We are looking for an experienced manager who can demonstrate the ability and passion to lead all aspects of an effective and innovative service that can transform the lives of adult fraud victims.

As the Operations Manager you will be responsible for:

• Management, supervision and development of the fraud caseworker team
• Overseeing the delivery of individual, tailored support for victims of fraud
• The development of online and in-person peer support work and the resources to support this
• Ensuring the team provide high quality support services that meet the needs of victims of fraud
• Working in close partnership with police, local authorities and other key stakeholders ensuring victim voices and experiences are heard in and beyond the criminal justice system

The areas for delivery of the pilot are (South) London, Kent and Sussex and you will need to live in or bordering one of these area, and will be able to travel across the three areas

This post is available to internal candidates as a secondment opportunity and offers a great development opportunity for an experienced manager, with a passion for continual improvement to gain experience within the Service Design and Innovation Team and make a real impact. You will know the business and be willing to learn.

About You

We are looking for someone who has knowledge of victim services and is willing to learn. The organisation will invest in you, train you and support you and are flexible on hours and will make this work for the right person to join the team.

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days’ annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances and maternity payments
• High Street, retail, holiday, entertainment and leisure discounts
• Access to the financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Operations, Operations Manager, Service, Service Manager, Support Service Manager, Victim Support Service Manager, Case Worker, Caseworker, Case Manager, Peer Support Manager, Innovation, Innovations Manager, Innovation Manager.

Please note this role is being advertised by NFP People on behalf of our client.