Operations Manager

As a key member of the Audience Services & Operations management team, you will oversee the smooth day-to-day running of The Other Place and Clore Learning Centre; scheduling all activity at these venues, ensuring they are resourced accordingly and being responsible for the safety and security of those on-site.

As the Operations Manager you will report to the Head of Audience Services & Operations where some of the main activities and responsibilities will include:

• Provide a welcoming, inclusive and stimulating environment for building users across Stratford sites.
• Proactively ensure daily activity runs smoothly, anticipating and solving potential issues with a positive and efficient approach.
• To be consistently well informed and communicative about all activity within the buildings.
• Manage room schedules, troubleshoot conflict and balance activity demands.
• Oversee safe working practices throughout the venues at all times.
• Monitor and review departmental, building and fire risk assessments, and ensuring suitable controls are in place and maintained.

What you will have:

• At least two years' previous experience in line-management and managing a building, preferably in a customer-facing position.
• Ability to build and sustain brilliant, productive, respectful and genuine interpersonal relationships with colleagues - influencing skills
• Generous, supportive and positive staff management style
• Knowledge of building management systems, including safety and security procedures
• Highly organised, thorough, efficient and confident

This is a full-time, fixed term position for 12 months based in Stratford-upon-Avon. You will be working 40 hours per week, across the core operational hours of these sites which are 9am - 9pm, seven days a week. You will be required to provide good availability at these times and a willingness to work differing and/or extra shifts.