OPERATIONS MANAGER

Can you juggle multiple priorities?

Do you have strong operational management skills?

Do you want to make a real difference to the lives of others?

This could be the perfect job for you.

We are seeking a forward thinking, flexible and experienced Operations Manager at Weston Park Cancer Charity. You will provide a pivotal role, ensuring our teams have what they need to work safely, effectively and efficiently. This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation, who can juggle multiple priorities and who understands that strong operational management is the cornerstone of a well-supported team. This role will oversee key functions of the day-to-day running of the charity to ensure we can effectively support people affected by cancer across South Yorkshire, Bassetlaw and North Derbyshire. If you are a calm and resilient manager and interested in helping us deliver our mission; a better life for those living with and beyond cancer in our region, we would love to hear from you.  

What you do

Main purpose of post 

This role will oversee key functions of the day-to-day running of the charity to ensure we can effectively support people affected by cancer across South Yorkshire, Bassetlaw and North Derbyshire.

You will be responsible for key operational functions including: our buildings and facilities, Health & Safety and risk management, Operational policies, IT systems, GDPR compliance and contingency planning.  You will manage our supplier contracts and third-party provider relationships, you will also lead improvement projects in the charity to make sure we are always learning, improving and making the best use of the generosity of our donors.

You will provide a pivotal role, ensuring our teams have what they need to work safely, effectively and efficiently.   You will be the on-site go-to person to solve daily operational issues as they present, acting as a calm and resilient manager providing clear direction and guidance.

This is the perfect role for anyone who loves to be in the thick of the day-to-day running of an organisation, who can juggle multiple priorities and who understands that strong operational management is the cornerstone of a well-supported team.

Key Responsibilities

·        Lead on production of an annual operations improvement plan, collaborating with teams across the charity to ensure their operational support needs are listened to and met.

·        Manage and develop operational systems to support the effective delivery of Weston Park Cancer Charity as the organisation grows; conduct regular reviews of internal operational processes, including reviewing contracts and monitoring systems.

·        Support the Head of Finance & Resources in effective management of

supplier contracts including building leases, IT support provider, third party suppliers, cleaning. Ensuring legal, regulatory, and contractual compliance for each contract whilst achieving value for money.

·        Lead on data collection and storage in line with current GDPR and Data Protection Regulations.

·        Lead on cyber security training and improvements.

·        Lead on IT equipment and access for staff, including the onboarding and off boarding process and management of access to shared folders and platforms.

·        Provide operational management of our buildings and facilities ensuring the public, colleagues, volunteers and visitors are safe and experience a warm and welcoming environment.

·        Review, Develop and Produce operational policies and procedures to ensure the smooth running of the organisation (e.g Lone Working).

·        Lead on Health & Safety and risk management, with the support of our external advisor, ensuring risk assessments are undertaken and the charity fulfils its legal duties in relation to our buildings, services, fundraising activity and home-based working.

·        Ensure all staff and volunteers are trained on H&S and there is appropriate coverage of Fire Marshalls, First Aiders, MHFA etc. on site, in outreach services and for our charity events, as appropriate.

·        Lead on contingency planning e.g. Winter Weather procedures.

·        Lead on the coordination of charity vehicles maintenance and insurance, working with the Transport Coordinator and Outreach Lead HCP.

·        Manage stock control and ordering of office and facilities supplies.

·        Manage the Operations Officer and support their development.

·        Lead the Operational Working Group to ensure operational matters are progressed in a timely and efficient manager, reporting progress to the Leadership Team.

·        Undertake operational improvement projects as directed by the Head of Finance and Resources.

·        Provide cover for HR and Volunteering Managers during sickness and holiday, including supporting the Head of Finance and Resources with processing Payroll.

·        Attend and contribute to team meetings and 'away days' and be an active, invested member of our team.

·        Ability and willingness to travel throughout the region to attend charity fundraising events and outreach services.

·        Able to work flexibly, including working in the evenings and at weekends.

General Responsibilities:

Every employee is required to:

•       Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

•       Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

•       Comply with the organisational policy on confidentiality, and the General Data Protection Regulations.

•       Respect the confidentiality and privacy of donors, guests and staff at all times.

•       Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Who you are

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Operations Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

About you:

·        You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team

·        You will have excellent communication skills (both written and oral)

·        Able to manage your own workload and priorities to agreed deadlines

·        Participate in and contribute to team meetings

·        Co-operate and liaise with colleagues, working in a professional manner at all times

·        Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.

·        Support and encourage harmonious internal and external working relationships

·        Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity 

Our Total Rewards Package 

Our Total Rewards Package is the result of staff feedback and best practice across     the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

·        27 days (plus bank holidays) annual leave

·        Option to purchase additional five working days per year

·        Westfield Health level 4 coverage

·        12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

·        Up to 2 weeks full paternity pay

·        NHS benefits

·        Hybrid working

·        A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

·        Death in service cover