Operations Manager

We are recruiting on behalf of our client for an Operations Manager. The ideal candidate must have previous experience either in the Residential /Hospitality sector. The role is to one of our developments based in Wolverhampton. You will have overall responsibility for the efficient running of the management of the building including staff, the assistant Operations Manager, cleaners and front-of-house team members.

The Important Stuff

• Salary: 35,000 - 38,000
• 25 days annual leave + bank holidays
• Additional day off for your birthday
• Discretionary bonus
• Pension contributions
• Access to 1000s of discounts and offers at shops

Key Responsibilities

• Lead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goals
• Effectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performance
• Develop capability of staff to meet KPIs and future succession requirements
• Full P&L accountability for the site
• Ensure company HR policies are followed correctly
• Accountable for the sales performance of your site and leasing activities
• Accountable for rent collection, ensuring the debt process is followed with arrears proactively chased
• Manage and monitor the appropriate health & safety and compliance activities and ensure that the community operates in a safe and risk-free environment
• Gain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriate
• Lead the team to create positive, memorable experiences by exceeding expectations for all residents
• Approve and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team members

Essential

• Experience in working in the hospitality or residential sector PBSA would be an advantage
• Knowledge and understanding of Health and Safety
• Excellent customer service skills and significant experience in a similar role
• Knowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSH
• Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases i.e Yardi / StarRez
• Hands-on approach and ability to assist with the daily operations
• The ability to work well under pressure and in a busy environment
• Excellent customer service skills and communication
• Strong leadership and motivational skills
• Able to deal calmly with emergency situations and communicate professionally with all stakeholders