Operations Manager - Webuyanycar

Operations Manager - webuyanycar
Location: Birmingham Business Park, Solihull
Shift Pattern: 4 on 4 off
Salary: £45,000 per annum
About Us: BCA, Europe's largest vehicle remarketing company, is part of the Constellation Automotive Group, including cinch and WeBuyAnyCar.com. As we continue to expand and undergo a significant digital transformation, our goal is to drive accelerated growth through acquisition, simplification, and innovation. Supported by cutting-edge technology, our nationwide team of logistics and inspection professionals offers a comprehensive range of services to support our customers throughout the fleet management process.
BCA Logistics, headquartered in Birmingham, is a leader in vehicle inspection, collection, and delivery services within the automotive supply chain. Operating at the end of vehicle contracts, BCA Logistics inspects and collects over 600,000 vehicles annually, making us the largest provider in the sector with plans for further growth.
Purpose of the Role: To manage logistics operations, focusing on single move activities. This includes cost management, recruitment, resource utilisation, and the day-to-day management of operations that support BCA Logistics' service performance and profitability.
Key Responsibilities:
Leadership & Coaching: Drive performance management, foster a positive culture, plan for succession, ensure safe working practices, and optimise resource utilisation.
Resource Management: Maximise resource availability through effective monitoring and communication using the Driver Management system to maintain and manage BCA Logistics driver standards.
Team Management: Lead and motivate operations staff and drivers, ensuring all receive relevant training and development.
Issue Resolution: Work with appropriate departments to resolve driver issues, manage equipment issuance and collection.
Performance Delivery: Achieve performance in line with KPIs and budget, analyse costs, and develop initiatives to minimise costs while maximising service performance.
Communication: Develop and implement mechanisms for team meetings and manage driver communication to keep field-based resources updated.
Reporting: Communicate and report on vital performance KPIs.
Customer Relations: Hold regular meetings with customers to review performance and future development needs.
Forecasting: Conduct weekly and monthly forecasting related to customer volume, resource mix, cost control, and financial performance.
Planning: Review and plan for all current and future customer requirements.
Recruitment: Monitor driver resource mix and create recruitment plans aligned with financial and service requirements.
Budget Accountability: Ensure operational budget achievement.
Additional Duties: Perform any other duties within your skill capability as needed.
Key Competencies:
Strong organisational and time management skills
Dedicated and ambitious, able to handle high work demands
Excellent communication skills, both written and verbal
Ability to analyse and manipulate data
Effective relationship-building and maintenance skills
Strong leadership and people management abilities
Highly motivated and proactive, capable of leading and working as part of a team, with full ownership and accountability for results
Must have a current UK driving licence
Join us and become part of a dynamic team driving growth and innovation in the automotive industry. Apply now to be a crucial part of our journey!