Operations Manager

We're hiring an Operations Manager to join the PPHE Inspiring Hotel of the Year!

At Park Plaza Leeds, authenticity is at the heart of everything we do. As our Operations Manager, your helpful, can-do approach and passion for great service will create an amazing impression every time, as you make sure to give every guest a moment they will not forget. Your eye for detail, understanding of processes, and strong leadership will ensure the smooth running and strategic direction of the hotel. You will bring passion and personality to work and be part of this vibrant family - where culture and work-life balance are truly a priority.

We are looking for an Operations Manager who:

• Liaises with relevant teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business/legal targets are met whilst ensuring the smooth running and robust strategic direction of the hotel.
• Day to day tasks relevant but not limited to guest, employee, administrative, financial, legal, sales, revenue, supplier & contractor relations cycles.
• Proactively upsell and promote all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs.
• Actively supports in the planning and development of hotel services, development of internal & external marketing initiatives, maximising revenue opportunities and displays a passionate approach towards the improvement of new method of services.
• Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback.
• Actively supports in the planning and development of hotel services, development of internal & external marketing initiatives, maximising revenue opportunities and displays a passionate approach towards the improvement of new method of services.
• Creates a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to guest, colleague and leadership feedback.
• Engages with colleagues and guests i.e. confidently relaying hotel facilities or internally held meetings, consistently exhibiting appropriate service behaviour (such as greeting, eye contact, using names, personal presentation & grooming standards); Conducting & assisting sales with client show-rounds and entertaining.
• Demonstrates flexibility and adaptability when personalising external and internal guest's needs and the changing demand and priorities of the business;
• Manages and develops your teams and HODs through planning and execution of holidays, payroll and rotas, recruitment, induction, training, appraisals, and performance management of your team.
• Provides Leadership through leading by example.
• Communicates both operational and strategic information, and ongoing customer feedback, and ensures team members are trained and developed.
• Empowers the hotel team by providing an inspiring service culture through briefings, team meetings, allocation of resources, IT platforms, handovers and management of the team. Being present at key busy times.
• Is an active member of the HOD & Executive team and duty management responsibilities as required.
• Follows guidance and instructions given by leadership team, supported by the company's standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague's satisfaction, health & wellbeing.
• Attends and completes all mandatory 'Health & Safety' training, and is responsible for hygiene, health and safety within the hotel.
• Shares best practice with regards to efficiency, profitability, teamwork, planning, being present at the forefront of the business.
• Ensure that all activities are in compliance with national laws and regulations, management decisions and PPHE Hotel Groups operating policies, processes and procedures. Particular focus relating to compliance within maintenance & supplier contracts and assisting in managing the relationship with housekeeping and other 3rd party & outsourced providers. Ensuring all licensing, crisis & operating procedures are communicated & delivered throughout the business.
• Gets involved in our exciting plans for the hotel this year.
• Has previous experience in a similar role or a HOD looking for their first step into an Operations Manager role.

Benefits of working for us as an Operations Manager:

• Start with 30 days of holiday per year - including bank holidays
• A competitive salary
• Balanced Scorecard Bonus Scheme
• Great work-life balance
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family and friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Benefit Hub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Company pension plan
• Access to 40% of your pay before payday!
• Ride to Work Scheme & free local cycling lessons
• Free dry cleaning
• Two free meals per day - including days off if you wish to come in!
• Award-winning training
• Annual Staff parties and events

and more …

Apply now and join the PPHE Inspiring Hotel of the Year UK 2023!

Park Plaza. Be part of it.