Address
Form of work
SalaryWhy choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options.
Enhanced Maternity leave. Paternity and Adoption leave.
24/7 free and confidential employee assistance service.
Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
Life Insurance (4 x annual salary)
Pension matching scheme (up to 5% of salary)
Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
A hard working, motivated and experienced individual is required to be part of our industrious Emergencies team. The successful candidate will be working in a fast paced, ever changing working environment with multiple priorities and targets. This would include responding to customer/supplier enquiries regarding all aspects of emergency jobs, providing information and support to suppliers and customers whilst always providing a high standard of Customer Service.
This will be a 6 month fixed term contract to assist with the busy winter period. Shift pattern Monday - Friday 8am-4.30pm
Key responsibilities:
Raising emergency job requests received by email or calls
Handling a high volume inbound calls
Managing high volume of email queries effectively
To manage and implement the processes relevant to each supplier
Providing information to Suppliers on request
Liaising with internal department teams regarding emergency jobs sent for dispatch
To be considered for this role, we would love you to have:
Experience with energy industry desirable but not essential
Ability to work with other team members to achieve a common goal
Strong communication skills, both written and spoken
Ability to use judgement to make sound decisions and solve problems
Business awareness and technical understanding
Proud member of the Disability Confident employer scheme
