AddressAre you fluent in English and Dutch with previous data processing experience?
If interested in joining one of the largest commercial insurers in the world with excellent employee benefits and a truly diverse work culture, then we would love to hear from you!
We have a great opportunity for an Operations Technician to join us - this role can be based from our Glasgow or Madrid offices.
Role Purpose:
- To provide the highest standards of quality, service delivery and accuracy within the Operations function by reviewing instructions received from the Underwriters and Underwriting Assistants, accurately enter submission data in our systems and prepare policy documentation.
- To support the Operations Manager as Process Owners for all retained and outsourced processing and related activities and act as Subject Matter Expert for all retained and outsourced work elements.
Key Responsibilities:
- Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.
- To create submissions in our systems by extracting information from broker documents and internal emails.
- To prepare required policy documentation within agreed SLAs and quality standards.
- Production of system over limit reports and daily SOX reporting (including outsourced partners processed business) for Team Leader sign off.
- To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.
- To oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.
- To undertake processing and control of broker Closings and other Underwriting Support activities.
- To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps.
- Proactively gain and develop knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements.
- To accurately complete monthly global RI treaty input to Registration System within agreed timescales.
- To assist Credit Control with the management of credit referrals within agreed limits of authority.
- While the processes stabilise, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider
Qualifications for Internal Candidates
